1052 IS Business Analyst (PBT-1052-072912) Supplemental Questionnaire
The purpose of this section (A-C) of the Supplemental Questionnaire is to determine whether you meet the minimum qualifications of a 1052 IS Business Analyst.
The information provided should be consistent with the information on your application and is subject to verification. Verification of experience, licensure, and possession of valid certifications/certificates may be collected at any time during or after the selection process so please choose the best answer for the questions below.
A
Do you possess at least an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]?
Yes
No
B
If you answered "Yes" to the above question from possessing a degree in computer science or a closely related field please specify the name of the college/university where you gained the education, and your academic major.
If you answered "Yes" to the above question from possessing the degree equivalence in terms of total course credits/units please list out courses and credit counts that satisfy the requirement [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
If you answered "No" to the above question, please type "N/A".
C
How much experience do you have within the last five (5) years working on a telecom technical help desk doing PBX programming?
I have none of the above experience.
I have 1 month to 11 months of experience.
I have 1 year to 1 year, 11 months of experience.
I have 2 years to 2 years, 11 months of experience.
I have 3 years to 3 years, 11 months of experience.
I have 4 years to 4 years, 11 months of experience.
I have 5 years or more of experience.
Please provide the following information for the experience you indicated above. Note: Information provided must be consistent with the information listed on your application.
Name of the organization(s) where the experience was obtained
Dates of experience (e.g. MM/YYYY - MM/YYYY)
Name and contact information of a supervisor/manager who can verify
If you do not have experience in this area, please type "N/A".
The next part of the Supplemental Questionnaire will be used as a rating tool to measure and evaluate your knowledge, skills, abilities, and experience in job-related areas that have been identified as critical for satisfactory performance in this position. Your responses will be anonymously evaluated by a panel of expert raters and your subsequent score will constitute 100% of your score on the eligible list.
1
Describe your previous experience/education in regards to how it could contribute to the role of an IS Business Analyst responsible for supporting a call center. What systems have you worked with and what skills do you possess that make an ideal candidate for this role?
2
Provide an example of a time that you worked on creating metrics and/or dashboards that were used to track performance in an organization. Describe how the organization in question found these metrics and/or dashboards useful.
3
Provide an example of a time that you guided a technological change within an organization during a project implementation. Describe your process and specify the steps you took to ensure the effective implementation of the change.
4
Describe your experience communicating complex IT information to both technical and non-technical persons. How are you able to convey complex information to people who may not have as much knowledge of the systems you work with? How do your communication strategies change between technical and non-technical users?
CERTIFICATION: By checking this box, I certify that I am the author of this application and supplemental questionnaire and that all information is true based on my background, skills and experiences. I understand that any false, incomplete or incorrect statement, regardless of when it was discovered, may result in my disqualification or dismissal from my employment with the City and County of San Francisco. I understand and agree that any information provided is subject to verification.
Department of Human Resources