Department of Human Resources
#PBT-0941-074266
Supplemental Questionnaire
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0941 DIRECTOR OF COMMUNICATIONS, SFPUC Supplemental Questionnaire Instructions PBT-0941-074266 PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT MAY AFFECT YOUR EXAMINATION SCORE AND RANK ON THE ELIGIBILE LIST: The purpose of this Supplemental Questionnaire (SQ) is to describe your training and experience as they relate to the knowledge, skills, and abilities linked to the essential functions of this 0941 Director of Communications, SFPUC position. Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, or employment applications will be considered (i.e. Writing ‘see resume’ or ’N/A’ is not a sufficient response). The SQ will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates' qualifications for this position. Insufficient or non-responsive answers and/or answers that are plagiarized or have falsified information may result in disqualification from the recruitment process. The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification. If there is a question regarding experience that you do not have, try to include examples of similar experience that would demonstrate your ability or potential to perform the specific function. It is suggested that you review the questions before starting, prepare your thorough narrative-style responses in a word processing document, and then paste them into the questionnaire. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Please limit responses to one page unless otherwise instructed. Again, please be complete and specific in answering the questions as your score will be based on this information. We have also provided the following link for tips on how to best prepare a SQ response: http://sfwater.org/jobs/sqtips. |
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By checking the following box, I acknowledge that I have read, understand, and agree to the above listed instructions regarding the supplemental questionnaire instructions. |
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1. Sometimes, we are in situations where our role is less about being the one to come up with creative ideas and more about facilitating the creative process or helping others get their ideas implemented. Describe a time when you played this type of role. What did you do to facilitate the process? |
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2. There can be a balance between learning the current culture and influencing the future culture of an organization before making decisions that affect it. What considerations need to be evaluated before proposing a decision or procedural change that will affect the cultural of the organization? |
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3. Describe a time when you simplified and communicated technical information such as policies or legal information to a group of people. What steps did you take to ensure that you communicated the information accurately and still kept it easy to understand? |
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4. How do you monitor customer's feedback on the services your department provides? How do you respond to complaints? |
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CERTIFICATION: I hereby certify that I am the author of this questionnaire and that all information is true and based on my education, training, skills and experience. I understand that any false or incorrect statement may result in my disqualification of the selection process for this position and/or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification. |