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#PBT-2975-075299
Supplemental Questionnaire

Last Name
First Name

 

I believe that I meet the Minimum Qualifications for class 2975 Citizen Complaint Officer in the following manner (check one):


1

I currently possess a baccalaureate degree (or higher) from an accredited college or university, and have at least two (2) years of verifiable experience resolving citizen complaints involving community-based organizations, government agencies and/or social services.  Resolution or investigation includes knowledge or pertinent laws, statutes, and ordinaces related to the area of compliance. 

Yes No
2

I have completed three (3) years at an accredited college or university, and have at least three (3) years of verifiable experience resolving citizen complaints involving community-based organizations, government agencies and/or social services.  Resolution or investigation includes knowledge of pertinent laws, statutes, and ordinances related to the area of compliance. 

Yes No
3

I have completed two (2) years at an accredited college or university, and have at least four (4) years of verifiable experience resolving citizen complaints involving community-based organizations, government agencies, and/or social services.  Resolution or investigation includes knowledge or pertinent laws, statutes, and ordinances related to the area of compliance.   

Yes No

 

Instructions for questions 1 - 4 below:

  • Provide a response to each question below.  In your response, please be thorough, yet concise.
  • Please provide all information requested, even if it may appear redundant.  Do not write “See application.”
  • Supply the name of a person who can verify information you provide about your specific experiences.  This should be a supervisor or manager who has personal knowledge that you either performed the specific activities or that your position required you to perform such activities.  You may use the same person more than once, if appropriate.


 

2975 Citizens Complaint OfficerSupplemental Questionnaire

The purpose of this supplemental questionnaire is to evaluate your experience, training and education as they relate to the job-related knowledge, skills, and abilities needed to perform the essential functions of class 2975 Citizens Complaint Officer for the City and County of San Francisco.  This information should be consistent with your application and is subject to verification.  Please keep a copy for your own records.


1

Please describe your experience interviewing people by phone and/or in person, as well as your experience resolving complaints, particularly with respect to housing, tenant and landlord issues.

2

Please describe your experience explaining laws, policies and/or procedures. Include in your response the methods you have used, such as written correspondence, telephone calls, legal research, database surveys, internet use, etc.

3

Please describe your experience working with governmental agencies, community groups and businesses. In your response, describe the interpersonal techniques you use to successfully interact with people of diverse ethnic, social and economic backgrounds.

4

Please describe your experience reviewing financial documents.  Examples may include bills, contracts, rent increase notices, and property related documents.

 

By completing this form, I certify that I am the author of this questionnaire and that all information presented is true and based on my background, skills, and experiences.  I understand that falsification of this record may result in my disqualification or dismissal from employment with the City and County of San Francisco.  I also understand and agree that any information provided is subject to verification.

Yes No