1830 Performance Analyst III - Project Manager (CON-CSA)

Recruitment #PBT-1830-059976


Note:  This announcement has been amended to reflect an update to certification rule. 
1830 Performance Analyst III - Project Manager


The City and County of San Francisco government serves approximately 800,000 residents through the operation of complex public health, criminal justice, and human services systems. The Project Managers will work within the City Services Auditor (CSA), City Performance Unit which has mandates under the City Charter for performance measurement, efficiency analysis and standard-setting. CSA carries out initiatives to improve the effectiveness of public services in San Francisco and provides technical assistance and implementation to City departments. We benchmark the City’s performance to other public agencies and provide data and performance results to the public.

Position Description

The 1830 Performance Analyst III – Project Manager is responsible for managing projects to design changes to systems, budgets, processes, technology, policies, procedures, and/or administration of a wide variety of government functions.

The essential duties of this job include: providing problem-solving, managerial and technical consulting services to city leadership, department heads and managers; assessing and identifying departmental and customer needs and coordinating City Performance projects with other strategic, organizational and operating environment needs and with priorities of the client and the broader City/ County of San Francisco organization; overseeing the development of detailed project plans, including scope and objectives, time budgets, and milestone dates; assessing risks, formulating strategies, and establishing priorities to achieve project results; assembling and coordinating cross-functional project teams and working groups of staff, managers and stakeholders; managing project timelines, deliverables, resource usage and quality control processes to insure effective and timely project completion; reviewing subordinate team members' work for completeness, technical accuracy, organization, content, tone, and grammatical accuracy; directing and supervising staff in collecting, analyzing, testing, and documenting information (e.g., databases, procedures, systems and operating methods) as they relate to project objectives; leading complex procurement, contract development and quality control processes for consultant-provided work; leading project communication with all audiences including but not limited to clients, leadership including elected and appointed officials, the public and other stakeholders; preparing and/or reviewing performance plans and evaluations and providing career counseling; providing training for staff; and performing other duties as assigned. Overtime may be required. Positions are in the Controller’s Office only. Projects may be temporarily assigned outside of the normal work schedule or work location.

Minimum Qualifications

1. Possession of a Baccalaureate degree from an accredited college or university in Public Policy, Public Administration, Business Administration or closely related field; AND
Five (5) years project management or program administration experience in a non-profit, public or private sectors. OR
2. Possession of a Master's degree from an accredited college or university in Public Policy, Public Administration, Business Administration or closely related field; AND
Three (3) years project management or program administration experience in a non-profit, public or private sectors.

Desirable Qualifications

- Public sector project management experience;
- Experience working for local government and/or public management;
- Proficient with computer spreadsheet, database and statistical software packages, including Microsoft Excel and Access;
- Familiarity with web search and information methods.
- Strong IT project management experience is highly desirable.
- Possession of an advanced degree from an accredited college or university with major coursework in Public Policy, Public Administration, Business Administration or closely related field.

The stated Desirable Qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Compensation and Benefits: In addition to competitive salaries, the City offers medical and dental insurance; Retirement Plan; Deferred Compensation Plan; Social Security; Long-term Disability Plan; Life Insurance: paid training programs; 11 paid holidays per year; 4 floating holidays; 10 to 20 vacation days per year, depending on years of service.

How to Apply
Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vicente Centeno, by telephone at (415) 554-7506 or by email at Vicente.Centeno@sfgov.org

Selection Procedures

Supplemental Questionnaire: (Weight 100%)
The responses to the supplemental questionnaire will be used to evaluate qualified candidates and measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to:  Knowledge of management and organizational principles and practices; knowledge of best practices in government; public administration and urban policy; skills in project planning, project team development and supervision; ability to apply management theory, policy analysis, research, evaluation, and process improvement techniques; ability to establish constructive working relationships and ability to communicate effectively. 

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Applicants will be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

The certification rule for the eligible list resulting from this examination will be Rule of five (5) scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type:  CPE
Issued:  February 15, 2013
Amended:  February 28, 2013

Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1830-059976
CON/VC/(415) 554-7506

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