0933 Manager V

Recruitment #PBT-0933-059915



This is a Position-Based Test conducted in accordance with the Civil Service Rule 111A.

The current position is located at the San Francisco International Airport. The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, delivers world-class security and customer service in state-of-the-art facilities. SFO, the “gateway to the Pacific,” serves more than 43 million domestic and international passengers annually. 

SFO was recently named the “Best Airport in the Americas” by the readers of Frequent Business Traveler, an on-line publication written for and by affluent frequent business travelers.  SFO was also named as one of the top 10 “Healthiest Place to Work in the Bay Area,” by the San Francisco Business Times.  We continue to be committed to setting the standard for our industry. 

SFO is building remarkable new structures designed to elevate the air travel experience. We’re creating spacious boarding areas filled with natural light, with unobstructed views so passengers can see all the action on our bustling runways. And soaring above, a stunning new Air Traffic Control Tower that may well become an icon of modern airport architecture.

With multiple new projects coming on line, SFO is bringing excitement back to air travel—while keeping its commitment to being green. Modern materials, technologies and practices will help us achieve Leadership in Energy and Environmental Design (LEED®) status for our new airport structures, and ensure that SFO remains a comfortable, healthy place to work, visit and travel through.

SFO and its staff have been recognized as industry leaders in developing innovative programs and initiatives in the fields of security, the environment, customer service, concessions and business.  Leadership in each of these areas reflects SFO’s commitment to its mission “to provide an exceptional Airport in service to our communities.” 

Visit SFO’s website to learn more about how SFO is building for the future!

The San Francisco International Airport’s Communications and Marketing Department is looking for an innovative, energetic and charismatic individual to join the Communications team. The successful candidate will join a fast paced, exciting and diverse team tasked with developing and implementing Communications & Marketing strategies and messages, Community Affairs, Public Relations, and Route Development.

The 0933 Manager V – Public Information Officer reports to the Associate Deputy Airport Director of Communications & Marketing and serves as the primary spokesperson for the Airport.

This position is responsible for:
* Representing the Airport Director and the Airport’s positions to local, national and international media on such topics as but not limited to the general principles of flight and flying, airline and airport operations, airport and aviation security, the Federal Aviation Administration’s (FAA) air traffic control system, international aviation, airspace management, aircraft noise abatement, flight planning, emergency response planning and operations, airport finance, federal and state aviation regulations, and the travel industry in general.

* Creating key talking points, presentations, and support collateral for the Airport Director, Senior Leadership, and as required.

* Assisting with the creation, management, and distribution of videos and images that support the overall strategic messages and direction of the airport.

* Effectively communicating (both written and oral) with other Airport departments, other City agencies, other cities, towns and counties; and local, state and national elected officials; and members of local, national and international media, providing public statements on air travel, safety and security at the Airport, and the aviation industry in general.

* Planning and developing media plans (news cycle, short lead, and long lead); represents the Airport, its Commission and Director regarding media inquires on Airport related matters and before local community and service organizations.

* Ensuring the Airport develops and fosters an open and productive relationship with members of the local and national media.

* Working with the rest of the Communications & Marketing team to provide technical assistance, expertise and participates in supporting overall Airport Communications, Airport Marketing, and community outreach efforts.

* Being on call 24/7 to address press inquiries and emergency communications.

* Coordinating Airport participation in the monitoring and control of the impact of Airport activities on the environment, surrounding communities and the general public.

* Keeping abreast of environmental legislation affecting Airport operations.

* Acting as liaison between the Airport and various community groups and organizations on matters of environmental concern.

* Administering, monitoring and coordinating the section’s budget.

* May supervise other sections within the Division in the absence of the section manager.

* Performing other duties as assigned.

Working Conditions
Nature of work includes: working with media to help convey the Airport’s messages by conducting live, on camera interviews, providing facts and details to reporters in a timely manner, ability to think quickly and stay on message, extensive use of office automation and software applications to facilitate communications activities, including word processing, rich media creation, performing on-line research and maintaining databases/mailing lists; prolonged sitting and working off a flat screen monitor to perform media and story research, manipulate and generate reports, create, update, and edit digital images and videos; repetitive hand movements; extensive walking; ability to work effectively with the public, airline industry, governmental agencies, and community organizations and contractors in a tactful, diplomatic manner; ability to identify issues and problem solve; and travel to various local conferences/events as requested. On call 24/7.

Minimum Qualifications

1. Possession of a Bachelor’s Degree from an accredited college or university; AND

2. Seven (7) years of airport and/or airline operations experience in a management level position at an international gateway airport and/or an airline with international operations; AND

3. Three (3) years of media and/or marketing experience.

Additional qualifying full time work experience as described above in #2 may be substituted for the required degree on a year-for-year basis up to a maximum of two (2) years.

Note:  One year (2000 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.  (2000 hours of qualifying work experience is based on a 40 hour work week.).

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
* Strong oral and written communication skills.
* Knowledge of aviation industry operations and standards.
* Experience with airport emergency operations and procedures.
* Understanding of the use of social media in general messaging and emergency messaging.
* Experience using digital asset management systems.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to begin the application process.
* Select the 0933 Manager V – Public Information Officer (PBT-0933-059915 job announcement)
* Click on "Apply" and read and acknowledge the information
* Select either “I am a New User” if you have not previously registered or “I have Registered Previously”
* Follow instructions given on the screen
Computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness, 4th Floor, San Francisco, CA 94103 or the Airport Commission Human Resources at 710 N. McDonnell Rd., 3rd Floor, San Francisco, CA  94128 for use by the public to apply for City jobs.  The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stacy Chung at (650) 821-2032 or via e-mail at stacy.chung@flysfo.com
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Selection Procedures

Management Test Battery (MTB) Oral Examination: (Weight: 40%)
Candidates will be invited to participate in a oral examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal Skills; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and "banked" for three years, starting from the date of the examination.  This means that, during this three-year time period, you will not be required to take the Management Test Battery.  The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used.  Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training and Experience Evaluation: (Weight: 60%)
Candidates will be prompted to complete a Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position 0933 Manager V – Public Information Officer. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. More information can be found at: http://www.sfdhr.org/index.aspx?page=20#transportationsecurity  

Certification Rule:
The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. The hiring department may conduct additional selection processes to make final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  The duration of the eligible list resulting from this examination process will be three (3) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693.  Search that document by title or job code to see which departments use the classification. 

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request:
Applicants with disabilities who meet the minimum eligibility requirements of a job announcement can find information on requesting a reasonable accommodation at
Seniority Credit in Promotional Exams
Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit  

Veterans Preference:
Information regarding requests for veterans preference can be found at:
General Information Concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at
http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of the Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam record and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Additional Information:
General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at: http://www.sfdhr.org/index.aspx?page=20.

Issued: March 1, 2013
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID #: 059915
Airport /SC/(650) 821-2032
MCCP File Number #27-100



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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