1406 Senior Clerk

Recruitment #CBT-1406-058897


Under general supervision, performs difficult, responsible and specialized clerical work, may assign clerical and office work to subordinate office personnel and performs related duties as required. Essential functions include: interpreting, enforcing and carrying out existing methods and procedures relative to office operations; making regular contacts with other departmental personnel and providing information; explaining and interpreting existing laws, regulations and administrative policies to the general public in connection with office activities; gathering, preparing and maintaining a wide variety of records, reports and documents relative to office operations; and calculating basic mathematical computations in connection with the preparation of various reports.

Essential duties:

  1. Assigns clerical and office work to subordinate personnel.
  2. Codes and indexes documents, records and correspondence. Methods may include color code, terminal digit, numerical, alphabetical and/or chronological order to ensure proper filing and ready access of data.
  3. Disseminates information and answers inquiries by communicating with the public, departmental personnel and other departments.
  4. Explains and interprets existing laws, regulations and administrative policies governing the activities of the assigned office to the general public and other City personnel.
  5. Checks and reviews a variety of documents for completeness and accuracy.
  6. Files, maintains and retrieves documents, records and correspondence in accordance with established procedures.
  7. Compiles information and data necessary for the preparation of various departmental reports in which judgment may be exercised in the selection of data and materials.
  8. Prepares and maintains a variety of reports in which judgment may be exercised in the selection of data and materials.
  9. Makes mathematical computations using addition, subtraction, multiplication and division of whole numbers, decimals and fractions.
  10. Exercises sound judgment and utilizes knowledge of applicable laws, regulations and procedures in solving daily clerical and office problems.
  11. Receives a variety of telephone and in-person calls and routes such calls and individuals to proper places.
  12. Receives and accounts for moderate amounts of money from the collection of fees and similar sources.
  13. Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, microfiche viewers, fax machines and postage meters.
  14. Processes mail: opens, time stamps, sorts and distributes the incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing and receipt of mail.

Some positions may require heavy lifting up to 70 lbs, and/or possession of a California’s Driver’s License, and/or experience in performing network transfer and publishing activities in a medium/large reproduction operation, and/or experience in working in records administration/management for a large public works project, and/or bilingual skills.

Minimum Qualifications

  1. Two (2) years (equivalent to 4,000 hours) of verifiable clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail; OR
  2. Eighteen (18) months (equivalent to 3,000 hours) of verifiable clerical experience as described in #1 and completion of a clerical training program (240 hours); OR
  3. Eighteen (18) months (equivalent to 3,000 hours) of verifiable clerical experience as described in #1 and 15 semester units (or equivalent quarter units) of coursework from an accredited college or university.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Grace Tam at 415-557-4950.


Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.  Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Clerical Assessment Proficiency Program (CAPP) Examination:  (Weight - 100%)

Candidates will be administered the Clerical Assessment Proficiency Program (CAPP) written multiple-choice test to determine their relative knowledge, skill and ability level in one or more of the following job related areas as appropriate. These areas may include, but not be limited to: interpersonal ability, reading ability; ability to use a computer; organizational ability; knowledge of principles, practices and procedures of office operations; ability to comprehend and interpret information; ability to evaluate information; ability to use office equipment; written communication skills; and ability to maintain records.

This is a standardized written multiple-choice examination.  In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

The score you achieve on this examination shall be valid and "banked" for three years, starting from the date of the examination.  This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used.  If the test for this future announcement is held within 6 months of the date of this examination, your score will be automatically applied to that announcement.  However, after six months, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test.  Re-testing is permitted no sooner than six months from the date of the examination and only in association with your eligibility for another announcement for which this test is used.  Please note that, should you re-test, your re-test score would become your official score since it is the most recent (even if it turns out to be lower than your original score).


The following link to the Clerical Assessment Proficiency Program (CAPP) candidate handbook is designed to provide candidates with general information regarding the clerical examination process.  The handbook consists of useful information to help candidates prepare for the examination:  CAPP Candidate Handbook


Only those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the examination. 


The certification rule for the ranked eligible list resulting from this examination will be Rule of Ten Scores.


The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination processes will be 12 months, and may be extended with the approval of the Human Resources Director.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission whose job duties require unescorted Air Operations Area (AOA) access or sterile area access will be required to undergo a criminal history record check, including FBI fingerprints, in order to determine eligibility for security clearance and will be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance:
Candidates for employment with the San Francisco Airport Commission are required to be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area.  An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal.  Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission.  Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Issued:  April 23, 2012
Micki Callahan
Director Department of Human Resources
Recruitment Number:  CBT-1406-058897
Team: RAS/GT (415) 557-4950


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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