Under general supervision, performs a variety of duties related to passenger compliance and enforcement of fare policies of the San Francisco Municipal Transportation Agency (SFMTA) Proof of Payment (POP) and the enforcement of other applicable SFMTA regulations and policies.
Positions allocated to the 9132 Transit Fare Inspector code function at the entry-level. Positions in this job code are distinguished from those in job code 8121 Investigator/Transit Fare Supervisor in that the latter function as first-line supervisors or as investigators.
Examples of Important and Essential Duties
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Inspects/checks public transit passengers for appropriate fare on board public transit vehicles, on station platforms and within transit stations and facilities and verifies the authenticity of fare media.
2. Issues citations to passengers without valid passes, tickets or transfers; and for violations of applicable sections of proof of payment policy; checks and verifies passenger identification documents; and explains citation and appeal process to persons receiving citations.
3. Gathers and tabulates information on passengers inspected and cited; numbers of passengers, and other relevant data; fills out forms and writes basic daily reports regarding citations, unusual incidents, safety and security incidents and other activities.
4. May appear in juvenile court or before a Hearing Officer in order to present evidence and testimony for juvenile infractions related to Proof of Payment or subpoena and prepares written narratives and associated documentation.
5. Observes and reports potential safety hazards, security issues and violation of laws to appropriate authorities.
6. Assists SFMTA staff and City and County personnel, sworn law enforcement officials and others in the event of accidents, emergencies and other incidents.
7. Maintains high level of customer service; provides general information and assistance, when requested, to transit passengers and members of the public.
8. Operates communications and safety equipment such as two-way radios, other electronic equipment, computers and handheld fare verification equipment. May include operating a City vehicle during special events.
9. Performs related duties and responsibilities as assigned.
Knowledge, Skills and Abilities
Knowledge of: general security and law enforcement concepts and practices including the methods and techniques related to the enforcement of applicable rules, regulations, ordinances, policies and procedures; transit safety and security needed to assist passengers, the public and transit personnel quickly and safely in emergency situations; and different transit lines with SFMTA.
Ability to: accurately observe situations and exercise sound judgment to interpret and recall situations, to determine appropriate courses of action and to assess various options of how to handle a situation or whether there is a need for intervention or securing assistance; interact tactfully, courteously and professionally with Department personnel, with the general public, who can be sometimes difficult and hostile, and with others; function effectively under stress, to be a team player and to maintain a professional demeanor in a variety of situations; speak clearly, concisely and in an easily understandable manner with supervisors, co-workers, SFMTA Central Control staff, emergency personnel, with other City employees, passengers, and the general public using appropriate terminology and interpreting applicable codes, ordinances and policies, and listening with understanding and comprehension; prepare clear and concise written reports and other documents; read and comprehend applicable codes, ordinances and policies; perform basic math including addition, subtraction, multiplication and division; and operate communications and safety equipment and a computer.
Experience and Training
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Experience: Three (3) years of full time experience working with the public, which must have included interpreting or enforcing policies and/or regulations or providing information and assistance to the public.
Education: Possession of a High School Diploma, GED or California High School Proficiency Certificate.
Basic proficiency in computer applications: e.g. Microsoft Word and Excel. (To be tested prior to appointment or tested during probationary period).
License or Certificate
Possession of a valid PC – 832 Certificate at the time of appointment.
Nature of work requires standing and walking for extensive periods of time carrying work-related tools and equipment on moving vehicles, uneven terrain and unstable surfaces; running short distances; climbing stairs; lifting and bending, working in inclement weather and having face-to-face communication with members of the public who can be sometimes difficult and hostile. Employees may be required to work varying hours and/or shifts, including weekends, evenings, holidays and unanticipated overtime.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.