$43.96-$53.44 Hourly / $7,620.00-$9,263.00 Monthly / $91,442.00-$111,150.00 Yearly
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Plan, prioritize, assign, supervise and review the work of a unit involved in providing casework, client management, continuing client investigation and processing services for programs in Adult Services or Family and Children Services.
2. Participate in the selection of unit staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
3. Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing effective caseload management of clients; implement policies and procedures.
4. Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
5. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
6. Review and evaluate staff work to ensure program compliance with applicable policies and procedures; review completed cases and assignments; recommend corrective action when required.
7. Review and interpret administrative letters, memos and manual revisions with staff; investigate and respond to reports of program misuse.
8. Advise staff on emergency calls of appropriate case action; advise staff of appropriate methods for handling difficult cases; suggest methods and strategies to resolve problems.
9. Compose and prepare correspondence to applicants, references, and State agencies; gather statistical data and prepare reports as required.
10. Attend and participate in community and professional groups and committees.
11. Perform the work of the unit as necessary.
12. Perform related duties as required.
Knowledge of: Relevant laws and legal system pertaining to assigned program; departmental programs, procedures, policies and terminology; advanced interviewing and investigative techniques; recent developments, current literature and sources of information regarding public welfare; professional social work practices; operations, services and activities of the assigned unit; services provided by related agencies; methods and techniques of crisis intervention; principles and procedures of record keeping and reporting; physical, psychological and social factors contributing to maladjustment; current socioeconomic conditions and trends; modern office procedures.
Ability to: Supervise, organize, and review the work of professional, technical, and clerical personnel; select, train and evaluate staff; interpret and apply Federal, State, local, and Departmental policies, procedures, laws and regulations; perform the full scope of duties assigned to the unit; prepare clear and concise reports; audit records and reports to determine accuracy and program compliance of staff; analyze and interpret information and adopt corrective courses of action; act effectively under stressful situations; operate basic computer equipment and standard office machines; communicate clearly and concisely, both orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education:
Possession of a baccalaureate degree from an accredited college or university.
Experience:
Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization.
License and Certification:
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year.
Possession of a Master’s degree in Social Work or Counseling may substitute for one year of experience.
Established: 1/12/1961
Amended: 3/15/1993; 1/14/2000; 6/11/2015