Under general supervision, investigates requests for public assistance in accordance with well defined and established legal provisions, policies and procedures in order to determine the eligibility and needs of applicants and recipients for public assistance and services; recommends assistance grants on basis of findings; provides other miscellaneous services; maintains various case records; and performs related duties as required. Requires responsibility for: carrying out and explaining established methods and procedures to applicants, recipients and others; achieving economies and/or preventing losses through careful and judicious interpretations of various legal provisions, methods and procedures in recommending assistance grants; making regular contacts with applicants, recipients, their families and others concerned, employees and other departments and organizations; gathering, compiling and reviewing important detailed, financial, personal and confidential information.
Examples of Important and Essential Duties
1. Interviews applicants for, and recipients of, public assistance and evaluates information necessary to establish eligibility; makes home visits; determines amount of assistance eligibility; gives related explanations and information.
2. Advises and counsels clients regarding family, economic, physical and emotional situations; provides necessary services to render needed assistance, or refers cases to other community resources when deemed expedient; interviews applicants, recipients and others in the welfare department office or in their homes to obtain further information to establish final eligibility.
3. Prepares detailed budget requirements for eligible cases to establish amount of financial assistance; authorizes payment of amount determined and prepares necessary forms in accordance with detailed procedures.
4. Studies and evaluates case records of recipients to determine conformance with established legal provisions, policies, procedures, interpretations and instructions to determine further courses of action, as may be necessary; dictates conclusions and evaluation of case problems into individual case records, including all necessary related correspondence; discusses cases with supervisor.
Knowledge, Skills and Abilities
Requires wide knowledge of the provisions of the state welfare and institutions code pertaining to old age security, aid to the blind, aid to the needy disabled, indigent aid and aid to needy children; the principles and techniques of casework interviewing and recording.
Requires skill and ability in: interviewing persons effectively; obtaining facts and evaluating relevant and significant information; determining eligibility for public assistance on the basis of established laws, rules and regulations; interpreting and explaining provisions of the public assistance programs, and presenting oral and written reports concisely and clearly.
Experience and Training
Requires completion of a four year college or university, with a baccalaureate degree, with major course work in social service. Requires one year of experience as a social worker in a recognized social service agency. One year of graduate study in an accredited graduate school of social work or six months of experience as a Social Worker Trainee may be substituted for one year of experience.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.