$26.49-$32.19 Hourly / $4,591.00-$5,579.00 Monthly / $55,094.00-$66,950.00 Yearly
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to the 1706 Telephone Operator and are not intended to be an inclusive list.
1. Answers, screens, and transfers incoming and outgoing calls, as appropriate, in the course of departmental business. This may include placing long distance phone calls and/or accepting and transferring emergency phone calls as necessary.
2. Assembles phone directory information from various sources to maintain and update telephone directory information. Performs phone and voicemail system modifications to support internal operations. Monitors return of assigned communication devices.
3. Reports hardware/software problems with equipment to supervisor and/or appropriate departmental personnel.
4. Provides accurate, clear, and timely information to the public and appropriate principals in emergency situations, as necessary.
5. Utilizes courtesy announcement systems or visual paging systems to facilitate departmental operations.
6. Answers queries and provides directions and general information to staff, members of the public, and other interested parties.
Knowledge of: general clerical procedures; forms and functions of various computerized telecommunication systems.
Ability and Skill to: understand and speak English clearly and quickly over a voice telecommunication system; read and interpret written information such as telephone listings; legibly and accurately write messages, including those for paging and information; remain calm in emergency situations; work courteously, tactfully and effectively with the public and city personnel over the voice telecommunication system; operate a single or multiple line telecommunication system; retrieve and enter information using various software applications on various platforms; software programs such as Word, Excel and Access; operate a computer data terminal.
ORIGINATION DATE: 01/12/1961
AMENDED DATE: 01/11/10; 01/13/05; 07/17/19
REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.
BUSINESS UNIT(S): COMMN SFCCD