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Ritrama - Customer Services Representative

Post-Hire Training

Recruitment #89-06-01

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Introduction

 

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readySC™

 

In Cooperation With

Spartanburg Community College

 

is assisting with the recruitment and training for



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Ritrama

 

 



Ritrama -- USA--Spartanburg is seeking qualified candidates for our new start-up location. Company Information: Ritrama is a family owned international group of companies dedicated to the worldwide manufacture and sales of pressure sensitive adhesive roll materials. Ritrama, Inc. manufactures a full line of roll stocks for the Prime, Beverage, Health & Beauty, OEM, Graphics, and Industrial markets. Our range of product capabilities includes traditional and specialty films with print enhancing topcoats, engineered solvent and water-based adhesives, and a full range of paper or film liners to meet the customer's specific processing needs 


 

 

 

Potential employment opportunities exist for:

Customer Services Representative

 

 

 

 

 

 

Job Duties:

 

Front-Line representative for the Company related to Customer’s current, past, and prospective orders or quotations. Ensures daily communicates with Customers regarding order status, complaints and shipping confirmations to ensure overall Customer satisfaction.

 

 

Major Responsibilities

  • Communicates with customers by phone, fax, or e-mail regarding the following:
    • Processes customer orders by entering data into computer system.
    • Sends order confirmations to customers to verify receipt of order.
    • Provides customers with shipment confirmations as requested.
    • Notifies customers of any deviations in ship dates.
    • Completes all necessary correspondence with customers.
    • Documents customer complaints and routes to the appropriate department for corrective action if claim is found to be legitimate.
  • Provides product price quotes to customers upon request.
  • Reviews customer purchase orders to determine that proper prices and ship dates are listed for each order. 
  • Contacts customers if errors are found.
  • Generates reports to determine the status of open orders.
  • Confers with production, sales, warehouse, and/or shipping departments to expedite orders or trace missing or delayed shipments.
  • Checks inventory levels to determine if order quantities are in stock; places order for production if stock quantity is not sufficient to fill order.
  • Collects and sends product samples to customers as requested.
  • Advises customers about product options including existing products as well as newly developed.

Competencies, Knowledge, Skills, Abilities:

  • Knowledge with ERP or customer service database entry system such as SAP, Oracle, etc.
  • Experience in commodity or manufacturing product customer service or sales Strong analytical and communication skills
  • Ability to foster a Team environment through cross-training, intra/external department collaboration, and Customer/Sales focused partnership

Education and/or Experience:

  • Bachelor's degree (B. A.) from four-year College or university is preferred.
  • Five to Seven years related experience and/or training; or equivalent combination of education and experience

 

 

 

 

 

Ritrama offers health insurance benefits including major medical, dental, and life insurance. Other benefits include 401k, paid vacation and holidays.  

 

 

An Equal Opportunity Employer

 

 

 

 

 

 

 




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