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IS Network Management Specialist

Recruitment #140611-UNCB-66


A resume and cover letter must be submitted along with your application.

The Office of Management and Enterprise Services (OMES) is a government agency providing services to other Oklahoma government agencies. We work toward the goals of capitalizing on available resources, continuing to seek cost saving opportunities and elevating our level of service. Our mission is to be a “FAST” agency: Flatter, Agile, Streamlined, and Technology-enabled.
The Information Services Division (ISD) is seeking a full-time IS Network Management Specialist for our Norman location, providing IT services to the Oklahoma Department of Mental Health and Substance Abuse. This is an unclassified position within Oklahoma state government.  Click here to view our comprehensive Benefits Packet.

This IS Network Management Specialist position is responsible for providing Help Desk support to all end users.
Daily Activities:
•Answering, evaluating, and prioritizing requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
•Logging and tracking requests using help desk software, maintains history records, and related problem documentation
•Maintaining current knowledge and skills through in-services, workshops, and/or seminars.
•Demonstrating flexibility in adjusting to variable workload and job duties.
•Participating in maintaining an organized, clean, and safe work environment.
•Abiding by the strict confidentiality policy of the hospital.
•Treating patients, fellow employees, board members, and visitors with respect and dignity at all times.
•Shows sincere commitment and adherence to all Corporate Compliance issues.
•Self- discipline, the ability to prioritize tasks, and a detail-oriented working style.
•Ability to learn from experience and informal/formal instruction.
•All criteria-based duties, responsibilities and standards within this document will be performed according to established departmental and hospital policies, procedures, and guidelines.

Minimum Qualifications:

High school diploma or general education degree (GED) and one to two years related experience and/or training including computer network training and PC problem solving or equivalent combination of education and experience.

Preferred Certifications:

• Microsoft Certified Office User Specialist (MOUS)
• A+ Certification

Skills and Experience:

•Intermediate proficiency in Word Processing, Spreadsheets, Presentation Software, E-mail and Database Software
•Intermediate proficiency in Application Software, Modern Networking and Cabling, telephony.
•Excellent oral communication, listening, interpersonal, and written communication skills.
•Willingness to share knowledge with team members, superiors, and users.
•Ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand.
• Excellent customer service skills, including the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner.
•Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
•Ability to analyze and solve problems, think logically and creatively, follow established procedures, with the commitment to see the problem through to resolution.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to prioritize a workload with multiple tasks and multiple demands and meet due dates.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to touch, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.


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