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Human Capital Management
#171003-E55C-02


Supplemental Questionnaire

Last Name First Name
 

 
*For the purposes of this job announcement, "customer service" is defined as complex customer assistance work involving the resolution of customer complaints and independent problem solving.

All applications for this job announcement are subject to audit for consistent interpretation.


 
Do you have any of the following?
one year of experience in clerical office work
one year of experience as a customer service representative
thirty (30) semester hours of college, including six (6) semester hours in business or public administration
a combination of clerical office work, experience as a customer service representative AND/OR college credit hours including business or public administration coursework that totals one year
none of the above
 
Do you have three (3) years of experience in customer service, processing tax returns, bookkeeping or closely related work?
Yes No

 

ATTENTION!

 Please verify that you meet the education and experience requirements listed in the job bulletin before completing the following supplemental questionnaire. The questions below will be used for scoring purposes, in lieu of a written exam.


 

What experience do you have reviewing and analyzing requests for information and providing clarification of laws, policies, and procedures?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 

Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 

 

What experience do you have providing responses to inquiries concerning filing requirements, due dates, registration procedures or similar data?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 

Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 

 

What experience do you have conducting research of laws and rules as needed to respond to requests for information or assistance?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 
Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 
 

What experience do you have coordinating with other divisions or units as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, or resolve problems?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 

Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 

 

What experience do you have routing requests for materials, publications, or information to appropriate units for processing?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 

Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 

 

What experience do you have reviewing and editing forms to verify accuracy?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 
Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 
 

What experience do you have reviewing records and other data in order to meet customer needs?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 
Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 
 

What experience do you have conducting inventories of publications, forms, supplies, and other materials as needed?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 

Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 

 

What experience do you have maintaining records, files, reports and other materials?

I have supervised others performing this task.
I have performed this task independently as a regular part of my job.
I have performed this task under supervision as a regular part of my job.
I am familiar with this task or have received some training on it.
I have no experience with this task.
 
Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below. 
 

What experience do you have providing customer service to the public?

I have performed this task on a daily basis.
I have performed this task on a weekly basis.
I have rarely performed this task.
I have no experience with tis task.
 
Please list the employer and job title where you gained your experience as indicated in the response above.  If you indicated "no experience", then please type N/A below.