IT SUPPORT SERVICES SUPERVISOR

What Milwaukee can offer YOU…

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants. 

NOTE: The eligible list resulting from this examination may be used to fill similar City of Milwaukee positions.

Under the general direction of the Chief Court Administrator, the IT Support Services Supervisor directs, plans, coordinates, budgets for, and prioritizes information technology (IT) projects for the Municipal Court, in addition to managing the day‑to‑day operations of the Court’s network and ensuring its round‑the‑clock availability and security. The incumbent in this position is responsible for the Court’s proprietary case management system, physical and virtual servers, the workstation environment, and interconnectivity with other public and private agencies.

• Supervises the information technology team by directing job assignments, providing mentorship and coaching, conducting performance reviews, ensuring the quality of work and identifying training needs and opportunities.
• Manages the Court's proprietary case management information system by overseeing the change management process, working with users and managers to prioritize and coordinate change requests and planning and directing development projects.
• Serves as the chief information and security officer for the department, overseeing the day-to-day maintenance of the environment by the information technology staff, managing vendor and service contracts and establishing appropriate IT policies and procedures.
• Plans, budgets, designs and coordinates the installation and ongoing maintenance of interconnectivity with both internal and external partners as well as the installation and ongoing maintenance of new hardware and software.
• Maintains the Court's five year strategic technology plan by recommending initiatives and overseeing their implementation.
• Maintains the information technology-related portions of the Court's disaster recovery plan.
• Participates as a member of the Court's management team by attending regularly scheduled meetings of the managers, judges, section leaders and other committees.  

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• The IT Support Services Supervisor may be required to work beyond standard business hours to meet departmental needs and in times of emergency.

1. Bachelor's Degree in information systems management, computer science, automated systems development, or a closely related field from an accredited college or university.  
2. Three years of recent progressively responsible experience in information systems management, applications development, programming or technical support, including one year supervising technical staff.   

Equivalent combinations of education and experience may be considered.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected. Student/unofficial copies are acceptable; however, your transcript must be legible and include your college/university name, your name, the degree completed (if applicable) and the date completed.       

Experience with:

• Microsoft operating systems, Active Directory, Exchange, Office, Oracle Database, Crystal Reports, Visual Basic scripting, DHCP/DNS and SQL.
• Local and wide area networking, including TCP/IP protocols, Ethernet and fiber networks.
• Serves as website manager or as a webmaster.
• E-commerce or other web-to-database integration/transaction tools.

• Working knowledge of MS-DOS and current computer and/or network hardware and peripheral equipment.
• Ability to develop Visual Basic scripts and SQL queries.
• Ability to maintain and troubleshoot computer network hardware, software and peripherals.
• Ability to develop systematic solutions for operational problems.
• Ability to use both basic and advanced features of Microsoft Office applications.
• Ability to identify practical technological solutions to meet the Court's business and operational needs.
• Leadership skills and the ability to provide direction to staff to ensure completion of projects.
• Written communication and documentation skills, including the ability to write reports, correspondence and technical specifications.
• Ability to read and interpret technical documents and policies.
• Ability to function in high pressure situations to meet network and user needs in a real-time production environment which directly serves the public.
• Critical thinking skills: analytical, problem-solving and decision-making skills, as well as sound judgment.
• Ability to plan, organize and prioritize work to achieve objectives within deadlines.
• Interpersonal and customer service skills, including the ability to build and maintain good working relationships with a multi-disciplinary/multi-cultural staff, management and other agencies.
• Ability to function with a high degree of integrity, confidentiality and ethical values due to top security access to City-wide networks and information protected by law.

The current starting salary (PG 1GX) for City of Milwaukee residents is $66,435 - $93,010 annually, and the non-resident starting salary is $64,805 - $90,728 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.  

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program 
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits 
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/der/Benefits-2018#.WgYyqE2ovAA.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations and the Municipal Court reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.  

INITIAL FILING DATE - The examination will be held as soon as practical after Tuesday, December 26, 2017. Receipt of applications may be discontinued at any time after this date without prior notice.  However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATIONS and further information may be accessed by visiting www.jobaps.com/MIL

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 102  

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.