Instructions for Completing the Supplemental Questionnaire
Your answers to these questions are considered to be an important part of your application, just like your education and work history. Your responses will assist in determining whether you meet the minimum qualifications for this position and may be used by evaluators as part of a comparative evaluation process. Therefore, it is critical that you take time to completely and thoughtfully answer these questions to the best of your ability.
Your answers to these questions may be rated on the following:
The level of knowledge, training, or experience you describe yourself as having for the subject matter covered by each question.
How independently you are able to perform the job functions covered in the question.
The relevance of examples you provide in illustrating your experience and knowledge of the subject matter covered by the questions.
The clarity and organization with which your responses are communicated.
Questions that are not answered will be rated accordingly.
Describe your specific experience as it relates to each of the following questions. For each answer, please identify the source of the experience. Be specific as to the scope of your duties, your training, the length of time you performed these duties, and the employer(s) for whom you were working.
1. Describe your experience overseeing public collections, resources, and services in a large metropolitan public library.
2. How have you ensured that customer service best practices are followed? When service breakdowns have occurred, how have you responded to escalated complaints from patrons?
3. Summarize your background in public library staff supervision, from assigning duties to evaluating job performance. In addition, touch upon your experience in employee selection and development.
4. Share several examples of when you achieved success collaborating with community partners on various projects.
5. Recall a time when you identified and resolved a complex work-related issue; describe the situation and the outcome.
6. Briefly add anything else that you feel would add to your qualifications for this position.
Department of Employee Relations