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Public Safety Communications Operator

Recruitment #17-CO0482-01

Nature of Work

The fundamental reason this position exists is to receive emergency and non-emergency telephone calls from the public to the Montgomery Emergency Communications Center (ECC) using a highly specialized computer telephony system and software application and enter data received into a computerized dispatch system to assist dispatcher(s) with emergency response.  The essential functions include processing emergencies; initiating and performing Emergency Medical Dispatch; query, enter and receive critical law enforcement information using local, state and national level database systems and performing department administrative/clerical duties.  ECOIs report directly to a Public Safety Communications Supervisor.

Minimum Qualifications

Applicants must have a high school diploma or GED.  Applicants must have completed a data entry operations course at a technical institute or 6 months of experience as a data entry operator, telephone operator, or a receptionist type position receiving and/or transmitting telephone, radio or alarm system calls. 

Special Requirements

As a condition of continued employment, you must pass a background check and drug test.  Must be willing to respond to the Emergency Communications Center when requested for man-made and natural disasters that could include working irregular hours, weekends, holidays and evenings.  Employee must obtain and maintain certification for APCO Emergency Medical Dispatcher and NCIC.  Must be 18 years old.

Kind of Examination

Applications are being accepted to fill one (1) vacancy and any vacancies that may occur during the life of the register.  The current vacancy is with the Montgomery County Communications Department. This register will also be shared with the City of Montgomery Communications Department. Applicants will be screened and qualified based upon education and experience as shown on the application and supplemental questionnaire.  For this reason, applicants are urged to fill in the application form and supplemental questionnaire completely providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were.  If more than five qualified applications are received, a computerized examination will be administered in order to rank applicants on the employment register. Qualified applicants will be notified regarding the test date and time. Tied scores will not be broken (in accordance with Personnel Rules and Regulations, Rule VII, Section 3). If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order.

Complete an online application by visiting Montgomery City-County Personnel's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 5:00 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.

Additional Information

BENEFITS: Employees are offered a competitive benefits package which includes health, dental, and life insurance, paid annual and sick leave, paid holidays, and a retirement program.

DRUG TEST: Employment is conditional upon the potential employee passing a preemployment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Personnel Department reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at (334) 625-2675.

I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

UPDATE OF CONTACT INFORMATION: It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs.  Please visit the Update Contact Information page to log in and update to your contact information at any time.