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ADMINISTRATIVE MANAGER I

Training Manager

Recruitment #18-005237-0001

GRADE

19

LOCATION OF POSITION

750 East Pratt St., 6th Floor Baltimore, Maryland 21202

Main Purpose of Job

This is a management position that reports to the Director of Consumer Assistance, Eligibility and Business Integration. This position will provide oversight of the Maryland Health Connection training and credentialing program. The incumbent will direct the design, development and implementation of a learning infrastructure to support the Maryland Health Connection. Training services will be provided for Call Center staff, navigators, insurance producers, third party administrators and partner agency caseworkers.

POSITION DUTIES

Development and implementation of training strategy for the Maryland Health Connection that complies with federal and state laws under the Affordable Care Act (ACA) and that encompasses the training of all identified stakeholders

Responsible for maintaining a system to track consumer assistance workers’ credentialing data.

Establish and manage the Training Services and Credentialing operational plan and procedures to ensure delivery of training and credentialing of consumer assistance workers within the prescribed budget and timeline. Conduct bid openings for competitive procurements for instructional design services or software purchases to advance the training program.

 Develop partnerships and initiate interagency agreements and service contracts with accredited providers on continuing education programs.

Collaborate with other State agencies on content development for training program.

Analyze training program and learning outcomes in order to adapt training to meet the needs of learners while accomplishing critical training objectives.

Serve as contract monitor for all training and credentialing related vendors.

Supervise employees and contractors on the training team.

MINIMUM QUALIFICATIONS

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

 
Notes:
1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.
2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year to year basis for the required general experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned or non-commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year to year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience in developing and delivering training to staff and professional groups.

One or more years of experience supervising professional staff, units or departments.

The ability to work well under pressure and with shifting deadlines and priorities.

Experience with developing or delivering training through a wide variety of traditional and on-line delivery mechanisms.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Applicants certified to the eligible list will be placed in the Best Qualified, Better Qualified, or Qualified category and receive eligibility for a period of one (1) year. Eligibility may be extended beyond one (1) year period.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred, if the online process is not available to you, you may complete and submit a completed paper application to:

Shadrick Phillips  or email: shadrick.phillips1@maryland.gov

Office of Human Resources

Maryland Health Benefit Exchange

750 East Pratt St., 6th Floor Baltimore, Maryland 21202

TTY Users: call via Maryland Relay at 1-800-735-2258

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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