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Recruitment #18-004524-0001


This is a full time position with the Maryland Lottery and Gaming Control Agency



Main Purpose of Job

This position supports the Maryland Lottery Gaming and Control Agency (MLGCA) The Subscription program by processing, recording, adjusting, balancing and preparing financial deposits daily associated with subscription's, new applications and renewals, as well coordinate and processing of Merchandise prizes well over $4 million dollars. The position also supervises the aforementioned functions performed by a subordinate staff. This process allows subscribers the ability to participate in (MLGCA) without having to purchase and individual ticket on schedule (Mega Million /Multi-Match) drawings. This actively enables the (MLGCA) the ability to provide revenue, which support state programs and services benefiting the citizens of Maryland.


Supervise, Prepare, and Reconcile certificates of deposit for subscriptions on checks processed the previous day using established procedures.

Supervise, Re-Issue / Undeliverable ensure the re-direct of checks that were returned to Annapolis with instructions are handled timely and appropriately.

Supervise and Merchandise Prizes: Accurately process forms and documents in order to ensure the timely payments of second chance and promotional winners for payment.

Supervise and Modifies: Subscriber’s demographic information on the subscription or claims form as requested using the established unit procedures.

Bad Checks: Promptly delete records on checks returned from the bank due to insufficient funds, ensuring the tracking is updated for all deleted items.

Stop Payment & Re-Issue: Gather supporting documentation, draft written correspondence, timely and consistently complete the appropriate forms designed for subscribers inquires.    

Process Subscriptions: Generate membership cards by processing subscription renewal and new applications on the A-11 using established procedures.  Assist with daily keying of subscriptions and the opening of mail as required to assist with volume of work.    

Procurement Officer prepares requisition and maintains ample supply of Office Supplies for CRC.  Order special department office supplies, by way of Procurement Department.

CCU AND Child Support monitor the monies from claimants that are flagged for CCU or Child support intercept programs, in order to ensure funds are disbursed to the appropriate agency, as well as prepare request for reimbursement, using the established procedures and policies.

Supervise and manage a staff of subordinate employees to include providing daily direction and training as needed, ensuring appropriate coverage through leave approval, conduct evaluations through the PEP process, and initiate corrective action when warranted.

Provides agency support and coverage in or to continue a smooth flow of business to customers in and out of the office.


Advise and participate in the processing of claims for payment when needed. Prepare income tax information that has been issued at MLGCA forwarded to headquarters from a designated 5K agent location using established procedures.

Advise customers with prize check on general agency information and facilitates requests to general W2g’s tax form using established procedures.

Provides agency support or coverage in order to continue a smooth flow of business customers in and out of the office as requested by supervisor and according to established procedure.

Process and cash winning tickets for customers that comes to headquarters when needed due to staffing.    


Research and investigate activity on membership card and advise customer.

Assists with directions, general information, inform players of current and promotional games our   policies and procedures.  Mail claim form, winning number’s list and providing winning numbers via the telephone and or email.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience reconciling agency accounting systems to fiscal control systems or developing automated spreadsheets, ledgers and reports using accounting software packages or identifying budget trends and recommending budget realignments.


1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.

2. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.



·         Experience with bank reconciliations

·         Experience in analyzing transactions into debits/credits and posting to a general ledger

Selection Plan

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. 


The examination for this position will consist of a rating of your training and experience as found on your application.


The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit. 



Resumes will NOT be accepted in lieu of completing the online or paper applications.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:     

Maryland Lottery and Gaming Control Agency

ATTN: Human Resources Department

1800 Washington Blvd., Suite 330, Baltimore, MD 21230


TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.