IT TECHNICAL SUPPORT SPECIALIST TRAINEE

The Department of Labor, Licensing and Regulation (DLLR) is accepting applications from all qualified applicants for the position of IT Technical Support Specialist. The position is to provide administrative support to the Office of Information Technology (OIT) through auditing of system licenses within DLLR Enterprise.

15

1100 N. Eutaw Street, Baltimore, Maryland 21201

The main purpose of this position is to provide administrative support to the office of Information Technology (OIT) through auditing of system license within DLLR Enterprise.

Duties of this position include, but are not limited to:

• Analyze system inventory reports to compile a list of installed commercial software across the DLLR Enterprise.
• Gather through purchase history reports, interviews and department repositories and inventory of all software licenses purchased and held by DLLR.
• Analyze and report on any deficiencies between actual installed software in the DLLR Enterprise and the actual software licenses held.
• Compile audit reports.

Education: Graduation from an accredited high school or possession a high school equivalency certificate.

Experience: Eighteen months of experience converting data from project specifications by writing program code using third generation or other generally accepted computer programming languages or designing, developing and maintaining communication networks for multipurpose, multi tasking computers.

Note:

 1. Experience operating multi-purpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages may be substituted on a year-for-year basis for the required education.

 2. Fifteen credit hours from an accredited college or university in systems analysis and applications programming using third generation or other generally accepted computer programming languages may be substituted for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).

30 college credits in Accounting, Auditing, or Business Administration

General Clerical or Administrative duties

Microsoft Office Software knowledge or experience

Auditing experience

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

 The online application is STRONGLY preferred. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Administration
Attn: Ernestine Hyman  18-004474-0001
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email Ernestine.hyman1@maryland.gov.

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.