COMPUTER NETWORK SPECIALIST II

The Department of Information Technology was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department; elevating the department to one that reports directly to the Governor. In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch. Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland’s agencies and commissions through its leadership as a principal procurement unit.

Most importantly, the department champions the state’s strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

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Dept. of Information Technology

2 - Positions at 301 W. Preston St., Baltimore, MD  21201

1 - Position at 100 Community Place, Crownsville, MD  21032

Provide professional and courteous technical support to staff and visitors associated with multiple State agencies co-located at the State Center complex and other agencies as assigned. Responsibilities include performance of work planning, integration, and maintenance of software and hardware for local or wide area computer networks.

This may include installation of applications software and customization as required, creation of user accounts and management of account privileges, providing user support, training of users in software and hardware, and the installation and maintenance of network hardware such as printers, scanners or other networked devices.

Work is performed in normal office settings and at users' work sites. When at users' sites, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed. The work may require moving computers and printers weighing up to 40 pounds.

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.  

2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.  

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.  

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

*Two years of experience planning, installing and maintaining devices; evaluating, implementing and maintaining computer hardware and software; and network administration.

*IT Service management and support experience with ServiceNow

*Familiarity with Bomgar for remote user support

*Experience creating and managing user profiles with ADManager

*Application installation and imaging experience through the KACE systems management console

*Familiarity with MobileIron mobile device management

*Superior knowledge with installation and configuration of personal computers, phones and printers.

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible list for at least one year).

The assessment may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date. 

We will not consider information submitted after this date. 

The online application process is STRONGLY preferred.  If online application process is not available, you may submit a paper application, supplemental questionnaire (by the closing date) to:

Department of Budget and Management Recruitment and Examination Division 301 W. Preston St., Suite 608 Baltimore, MD  21201 Attn: S. Hudson

For inquiries regarding this recruitment, please call S. Hudson at 410-767-4910.

Resumes will NOT be accepted in lieu of completing the on-line or paper application. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Appropriate accommodations for individuals with disabilities are available upon request by calling 410-767-3623.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.  Bilingual applicants are encouraged to apply.