JOB SERVICE SPECIALIST III

** Contractual Job Service Specialist III vacancy **

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Division of Workforce Development and Adult Learning

Laurel, MD

To act as the Information Specialist/Office Coordinator at the Laurel Regional Training Center. This would involve, on a daily basis, interfacing with customers, employers and other partners and stakeholders to insure they receive the highest level of customer service possible. Additionally, this person will present value added workshops to customers at the training center to include: Dress for Success, Effectively Using the Maryland Workforce Exchange and Essential Communication Tools.

- Design, develop and deliver value added training sessions.  These might include but would not limited to: Dress for Success, Effectively using the Maryland Workforce Exchange (MWE), Essential Communication Tools, Introduction to Word.

- Document results of workshops using the automated data system.

- Follow up with participants using mail, email and phone to determine status.

- Referring workshop completers to available appropriate jobs for which they qualify or to training, and performing job development when necessary.

- manage all activities related to the front desk- to include insuring customers are in the right place for training, direct customers to proper entity.

- Maintain center calendar and answer questions about space availability.

- Answer telephone, email and in person inquires about center capabilities.

- Provide general oversight of the front desk area.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience in the field of workforce development involving conducting interviews with persons seeking employment and providing assistance to employers needing qualified personnel to fill vacancies.

Notes:

1. Additional experience in workforce development taking job orders from employers, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability may be substituted on a year-for-year basis for the required education.

2. Education at an accredited college or university may be substituted for one year of the required experience at the rate of thirty credit hours for each year of experience for up to two years of experience.

3. Active duty military recruiting experience or career counseling experience may be substituted on a year-by-year bases for the required education or experience.

Must have at least one year experience with workforce development, with experience in making presentations to diverse groups. 

Preferred Qualification:

- Four year college degree

- Exceptional oral and written communication and customer service skills. -

 Ability to work in a fast paced environment.

- Skilled in Microsoft Office.

N/A

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 18-003211-0001
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

email address: Stephanie.dunphy1@maryland.gov

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.