HUMAN SERVICE SPECIALIST V

This is a Position Specific-Recruitment for the Frederick County Department of Social Services. The Frederick County Department of Social Services is located in Western Maryland, approximately 50 miles northwest of the Washington DC area, 50 miles west of the Baltimore area.

It is important to complete the Supplemental Questions as part of the application process.

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Department of Human Services

Frederick County Department of Social Services

1888 North Market Street

Frederick, Maryland 21701

The main purpose of this position is to provide and apply expert knowledge of Family Investment Administration (FIA) Programs to the Division. In full collaboration with the Assistant Director, the incumbent will be responsible in the drafting of policies and standard operating procedures (SOP), quality control, monitor and review program performance. This position also works with external customers, such as Department of Human Services (DHS) for changes of programs, Office of the Inspector General (OIG) concerning fraud investigations, Office of Administrative Hearings (OAH) concerning appeals, community partners and the public. This position is also responsible to provide training to new Family Investment Administration staff, refresher training to all Family Investment Administration staff, and training changes in legislation, policies, and SOPs.

Draft, recommend, and implement policies and standard operating procedures (SOPS). Monitor and review program performance. Provide information to Office of the Inspector General (OIG) investigators. Prepare Agency for Office of Administrative Hearing (OAH) appeals. Training Family Investment Administration staff. Respond to audit inquiries and drafts and implements corrective action plans.

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education:  A bachelor’s degree from an accredited college or university.

Experience:  Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess:

1. One or more years experience related to Family Investment Administration (FIA) Programs.

2. One or more years experience drafting policies & standard operating procedures (SOPs).

3. One or more years experience developing professional training curriculum.

4. One or more years experience training staff on most up-to-date legislation, policies and SOPs related to Family Investment Administration Programs.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

It is imperative to list all computer and software experience on your application pertaining to your job duties. 

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If you are unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Betty Ketterman 

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email:  Bettyj.ketterman@maryland.gov.; Voice 410-767-7147,                toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5PM on the closing date for the recruitment.

TTY Users: call via Maryland Relay, 1-800-925-4434. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.  We thank our Veterans for their service to our country.