HUMAN SERVICE SPECIALIST II

This is a Position Specific-Recruitment for the Department of Human Services - Office of Child Support Enforcement.

It is important to complete the Supplemental Questions as part of the application process.

Department of Human Services

Montgomery County Office of Child Support Enforcement

51 Monroe Street

Rockville, MD 20850

Incumbent in this position meets with custodial and non-custodial parents to resolve paternity issues and to establish or modify child support orders in accordance with the Annotated Code of Maryland, Family Law Article, and Maryland Child Support Guidelines. This position is responsible for reviewing all referrals and applications for modification purposes. Provides legal assistance to OCS (Office of Child Support) special counsel as it relates to case research, document and pleading preparation, and customer contact. This position is responsible for accurately maintaining case data in the Child Support Enforcement System (CSES).

COURT HEARINGS: Attends court hearings as assigned to obtain consent agreements through negotiation interviews with custodial and non-custodial parents, and private attorneys prior to hearing. Obtains agreements in the establishment of paternity, child support, medical support and the modification of orders. Uses income information to compute child support amount in accordance with the Maryland Child Support Guidelines and prepares consent orders for submission to the court. Prepares cases for court by obtaining dockets, pulling files, conducting audits as needed, and reviewing files to ensure all necessary documents are available and printing all necessary screens. Prior to hearings, puts files in order according to docket and puts lines in files. Assists attorneys in all court proceedings. Makes all appropriate contacts and issuing subpoenas. Ensures that all paperwork is completed for incarcerated obligors owing child support who are found in contempt. Appropriately document payments received in court in accordance with fiscal policy. Assist family court personnel and judicial office personnel as needed on child support matters. All files and paperwork are retrieved and returned to the appropriate location. Disposition of  cases and submits tally sheet to unit supervisor. At all times the incumbent will provide customer service to both internal and external customers that meet or exceeds the standards set by the Department.

REVIEW AND ADJUSTMENTS: Tracks and reviews requests for modifications; obtains necessary information using all available resources (Accurint, MVA, MABS, FCR, submitted documentation, Vineline, MD Judiciary Case Search, CSED, etc) in order to process modification requests; calculates child support guidelines; determines whether or not modification request will be approved; notifies requesting party that the motion has been filed; notify both parties when the request has been denied; prepares appropriate pleadings for filing with court; tracks service writ of summons, both local and interstate, contacts other jurisdictions as necessary. Updates CSES with appropriate codes and updates modification log as appropriate.

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Please describe in detail any job duties relating to minimum qualifications stated below and include any computer software (Word, Excel, PowerPoint, MD CHESSIE or CARES) used in each of the positions you held.

Education: A Bachelor’s degree from an accredited college or university.

Experience: One year of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classification or Administrative Office specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience and education.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications. 

The ideal candidate will process the following:

1. Two or more years of experience researching and preparing legal documentation for civil court hearings.

2. One or more years of experience reconciling financial transactions.

3. One or more years of experience working for a human services agency in child support.

4. One or more years of experience handling confidential documentation such as correspondence and/or reports.

5. One or more years of experience using Microsoft Office Suite - Word, Excel, CHESSIE (Maryland Child Electronic System Information Exchange) System or CARES (Clients' Automated Resources and Eligibility System).

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Betty Ketterman 

311 W. Saratoga Street, First Floor

Baltimore, Maryland  21201

Or, fax requested information to: 410-333-0882; Email: Bettyj.ketterman@maryland.gov.; Voice 410-767-7147, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5PM on the closing date for the recruitment.

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.