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PROGRAM MANAGER IV

Deputy Executive Director for Programs

Recruitment #17-005479-0020

Introduction

This is a Management Service position which serves at the pleasure of the Appointing Authority.

GRADE

22

LOCATION OF POSITION

Department of Human Services

Child Support Administration

311 W. Saratoga Street

Baltimore MD 21201-3500

Main Purpose of Job

This position is responsible for frequent and effective monitoring, oversight and coordination of the four metro county child support offices for the Department of Human Services (Anne Arundel, Baltimore, Montgomery, and Prince George's Counties) in addition to the Baltimore City Office of Child Support Services via contracted services of a private vendor. The Deputy Executive Director for Programs is responsible for the implementation, monitoring, and performance results of the Baltimore City Office of Child Support Privatization Project and Programs. Additionally, the position develops, implements, obtains funding, and monitors various special projects and programs such as: non-custodial parent initiatives including employment and training related programs; and provides general programmatic guidance and oversight to the child support offices of the Local Department's of Social Services.

POSITION DUTIES

Directs and oversees an annual $8 million contractual privatization project in Baltimore City; monitors the contract to ensure contractor compliance; issues corrective action and monitoring plans to fix errors, address audit findings, and ensure adherence to Federal regulations, State statute, and State policies and procedures; and oversees office functions operated and managed by State workers (undistributed collections, investigations, and court activities), contracted staff (office conferences, correspondence, filing of child support orders and affidavits of paternity with the court via the Office of Special Counsel).

Monitors performance and various reports to notify the metro child support offices, Baltimore City Office of Child Support Services, and local child support offices of areas for improvement, providing guidance and resources to assist in improving processes and procedures to positively increase performance.

Provides onsite training and support to the four metro child support offices, Baltimore City Office of Child Support Services, and local child support offices; ensures a clear and thorough understanding and adherence to all laws, policies, and procedures to improve performance.

Provides guidance and assistance in developing budgets and budget presentation for the metro child support offices; ensures emergency evacuation planning, continuations of operations planning and implementation, and proper space utilization of the metro child support offices or satellite locations; and provides assistance and support to the metros as necessary to activate continuation of operation plans when an emergency situation arises.

Directs and oversees various special projects, outreach initiatives, and programs such as: access and visitation and employment and training programs for non-custodial parents; ensures grant applications are developed to ensure the programs respond to the needs of the service population; submits grant applications, waiver requests to the Federal Office of Child Support Enforcement for use of incentive funding to support programs; directs and oversees the casino intercept program to seize gambling winnings of non-custodial parents and the financial institution data match program to seize bank accounts for the collection of past due child support; and develops reports to monitor and report on program success.

Provides outstanding customer service to both internal and external customers that meets or exceeds the standards set by the Department; coordinates with the Federal Administration for Children and Families, Office Child Support at the national level in Washington D.C, as well as with Region III located in Philadelphia to ensure that Maryland child support program meets all federally mandated requirements; and performs other duties as assigned.

Frequent travel required to visit and monitor the metro child support offices, Baltimore City Office of Child Support Services, satellite offices, and local child support offices of the Local Department's of Social Services throughout Maryland.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor's degree from an accredited four-year college or university.    

Experience: Five (5) years of executive/senior management level leadership experience with the Title IV-D Federal, State, or Local Child Support Programs.  

Notes:   

1.  Five (5) or more years of executive/senior management level leadership experience with the Title IV-D Federal, State, or Local Child Support Programs may be substituted for the required education.

2.  Additional graduate level education at an accredited college or university may also be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:

  • Knowledge of public budget/accounting, auditing, personnel, statistical analysis, contract monitoring, and procurement. 
  • Knowledge of Title IV-D Child Support Program and including experience in leading a child support division, office, or agency.
  • Ability to plan, organize, direct, and manage multiple projects to meet strict deadlines.
  • Strong written and oral communication abilities.
  • Strong analytical skills preferred.
  • Problem solving and critical thinking skills are required. 

SELECTION PROCESS

The assessment will consist of a rating of your education, training and experience related to the requirements of the position.  Therefore it is important that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  All information concerning your qualifications must be submitted by the closing date. 

You must possess the minimum qualifications to be considered for this position.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment and clearly indicate your college degree and major on your application.  Credit may be given for relevant part-time, temporary, or volunteer experience including the number of hours worked per week.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact the Department of Human Services at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded.  Please clearly indicate your college degree and majors on your application.  If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to: DHS/Employment Services Division, attn: Jocelyn Maschal, 311 W. Saratoga Street, Room 141, Baltimore MD  21201-3500.  The paper application must be received by 5 p.m. close of business on the closing date of the recruitment.  No postmarks will be accepted.  The previous Maryland State application (MS-100) will not be accepted.

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.