Skip to Main Content

Powered by JobAps

PROGRAM MANAGER III

Recruitment #17-005478-0028

GRADE

21

LOCATION OF POSITION

College Park, Maryland

Main Purpose of Job

This position reports directly to the UI Director of Benefits. This position is responsible for all unemployment insurance activities of the College Park Center. The primary functions of the Center are UI claims taking and issue adjudication. The Center averages a staffing level of 35. In addition to the management and operation of the unemployment insurance functions, the Director is responsible for all logistical, maintenance and operational aspects of the building.

POSITION DUTIES

Manage the resources of a Department of Labor, Licensing and Regulation (DLLR) Unemployment Insurance Claim Center to provide the highest quality of Unemployment Insurance services to customers which will support the economic stability of the labor force, businesses and the community. Organizes, assigns and manages the work in an unemployment insurance claim center operation to meet goals and standards established by the agency, according to client call flow, position allocation, staff availability and economic conditions. Conduct a variety of claim center administrative functions to ensure effective operations. Promotes the programs of DLLR through contacts with interested groups and the general public.

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelor's Degree from an accredited four-year college or university in Business Administration.

Experience: At least five years of management/supervisory experience in claim taking, call centers or adjudication is mandatory. 

Applicants that meet the minimum and selective qualification will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

SELECTIVE QUALIFICATIONS

The candidate must have one year experience in planning, organizing and supervising the customer claims processing and call center functions.

DESIRED OR PREFERRED QUALIFICATIONS

The  preferred candidate must be able to speak, comprehend and write Spanish proficiently.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle.

Employees assigned such duties will e required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

 All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact the Department of Labor, Licensing and Regulation at 410-230-6300.

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 17-005478-0028 (Program Manager III) CW 
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.