FISCAL ACCOUNTS CLERK II

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This position is located at 1800 Washington, Blvd., Suite 330, Baltimore, MD 21230

This position is responsible for the processing of claims and the disbursement of monies won in the lottery drawings and on instant scratch off tickets to its customers. Assist customers with question pertaining to The Maryland State Lottery Agency. Monitor and process claims that are processed through Agent Plus.

CLAIMS PROCESSING

Responsible assist customers as they arrive with winning tickets(s), take claims and process on A-11 terminal to general a check and W2G form. Also responsible for mailing customers winning number list and other information pertaining to Lottery as needed.

Accountable for processing 5k’s by entering information from claim form into A-11 terminal, and making sure all information is correct, (address, name, social security number) in order to generate W2G’s for customers with winnings up to $600 and over.

Prepare W2G’s to be mailed to customer to enable them to receive in a timely manner. This tax information has a 60 day time period.

Examine 5k’s that are received for missing social security numbers, missing name, or any other important information that the lottery require in order to complete the process of generating the customer W2G forms

Maintains and post monthly totals for 5k’s W2G’s.

CUSTOMER SERVICE

Researches and investigates activity that has occurred on a prize check in order to answer customer inquiries.

Gathers supporting documentation and drafts written correspondence to be reviewed by supervisors. Completes appropriate forms designed for customer inquiries using established unit procedures.

Advises customers with prize check or general agency information and facilities request to generate a duplicate W2G tax form using established procedures.

Provides agency support or coverage in order to continue a smooth flow of business to customers in and out of the office as requested by the supervisor and according to the established procedures

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience reviewing, verifying, recording, adjusting and balancing financial transactions.

Notes:

1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.

 2. Six credit hours in accounting from an accredited college or university may be substituted for one year of the required experience.

3. A minimum of five courses or six months of accounting-related training in a vocational training program in subjects such as journalizing transactions, analyzing transactions into debits and credits, posting to a general ledger, payroll, bank reconciliations, accounts payable, and accounts receivable may be substituted for one year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.

Two years of experience working with the public in a customer service environment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

STATE OF MARYLAND BENEFITS

If you have any questions about this recruitment, please contact the Maryland Lottery and Gaming Control Agency at 410-230-8766.

Please make sure you provide sufficient information on your application to show that you meet the qualifications of this recruitment. All information concerning your application must be submitted by the closing date.

We will consider information submitted after this date. The online application process is STRONGLY preferred. If the online process is not available to you, you may completed paper application along with the supplemental questions to:

Aimee Ringgold

MLGCA 1800 Washington Blvd., Suite 330, Baltimore, MD 21230

Fax: 410-230-5591

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY  Users: call via Maryland Relay