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IT SYSTEMS TECHNICAL SPECIALIST

Recruitment #17-004488-0007

GRADE

19

LOCATION OF POSITION

Aviation Command

3023 Strawberry Point Road

Baltimore, MD 21220

Main Purpose of Job

This position designs, implements, manages and supports the Maryland State Police Aviation Command (MSPAC) Computer Server Core and Flight Training Device. This position has the responsibility for the implementation and maintenance of core application, database, file and internet services systems, as well as the responsibility for analysis and problem resolution. It requires an in depth knowledge of server hardware, Microsoft (MS) Operating Systems (MS Server 2012), network systems security practices and related network hardware configurations. Duties of this position include installing MS Active Directory, software installation and Internetwork protocols, addressing, sub-netting and services. The position requires work across a variety of technologies including virtual private networks, firewalls, use of optical, copper and wireless transport media. The position will provide logistical support and will be responsible for the operation and maintenance of the security of all core servers utilizing security appliances and software programs.

POSITION DUTIES

Install, configure, test and manage Internetwork services systems to include but not limited to: Maintaining the integrity of the MSPAC’s network and server systems to provide a secure environment for all activity to include flight simulator operations, aircraft maintenance operations, daily flight operations, medical operations as well as routine administrative work. 

Flight Simulator, Maintenance and Administrative servers – Install, configure, maintain and administer system configurations, accounts, assist with application updates, OS and security patches on all MSPAC servers. 

FTP (including SFTP, SSH in a MS Windows Server environment). 

Backup systems - Maintain and administer system backups and disaster recovery plans. 

Data Communications – Monitor, maintain, troubleshoot and data communication hardware (to include LAN switches and router) and cabling to maintain the MSPAC’s network infrastructure and phone system. 

User and System Access Management utilizing MS Active Directory. 

Create requests and install SSL Certificates from Certifying Authority for web servers and security appliances.

Manage Data & Services Recovery for core services (listed above). 

This position is responsible for local area networks in seven MSPAC buildings to include the Headquarters site at Martins Airport.

Diagnose and troubleshoot IT problems including Internetwork connectivity issues, system outages, and reported problems using logs and network tools.  This includes repair and or replacement of IT hardware and infrastructure. 

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology.

Experience: Three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology may be substituted for the required education.

 2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may be substituted for the required education.

 3. Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year- for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Experience with the analysis and problem resolution for core systems.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be required to operate a motor vehicle and must possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

1.  Applicants for this position with the Department of Maryland State Police will be subject to a complete criminal background investigation, drug screening and a polygraph examination before permanent employment can be made. A criminal conviction record or positive drug screening may be grounds for rejection of the applicant. 

2.  Employees in this classification may be required to provide the facility with a telephone number at which they can be reached or they may be furnished a cell phone.

3.  Employees are subject to emergency call outs.

4.  Employees in this classification must have access to an automobile for use on official business in the event a State vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle. 

5.  Employees in this classification are subject to substance abuse testing in accordance with the Code of Maryland regulations 17.04.09, Testing for Illegal Use of Drugs.

SELECTION PROCESS

The selection process for this recruitment will involve a review of each application.  Applicants who meet the minimum qualifications will be placed on an eligible list in the BEST, BETTER or QUALIFIED category.  The list will be used by the hiring manager to select the individual to fill the vacancy. The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application and resume`.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience as presented on your application and as they relate to the requirements of this position. 

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 

BENEFITS

FURTHER INSTRUCTIONS

NOTE: Currently, applicants are limited to uploading one file.  As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file.

If you are unable to apply online, you may submit an application via mail.  The Maryland State Application Form can be found online.  Completed applications, required documentation and any required addendums may be mailed to:

Maryland State Police Aviation Command

3023 Strawberry Point Road

Baltimore, MD  21220 ATTN: 

Mr. Jay Diggs, Jay.diggs@maryland.gov

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY  Users: call via Maryland Relay




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