COMPUTER NETWORK SPECIALIST II

17

100 State Circle

Annapolis, MD  21401

Provide professional and courteous technical support to staff and visitors associated with the Office of the Governor and other State agencies as assigned.

Responsibilities include performance of work planning, integration, and maintenance of software and hardware for local or wide area computer networks. This may include installation of applications software and customization as required, creation of user accounts and management of account privileges, providing user support, training or users in software and hardware, and the installation and maintenance of network hardware such as printers, scanners or other networked devices.

Work is performed in normal office settings and at users' work sites. When at users' sites, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed. The work may require moving computers and printers weighing up to 40 pounds.

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

*2 years of experience planning, installing and maintaining devices; evaluating, implementing and maintaining computer hardware and software; and network administration is preferred

*IT Service management and support experience with ServiceNow

*Familiarity with Bomgar for remote user support

*Experience creating and managing user profiles with ADManager

*Application installation and imaging experience through the KACE systems management console

*Familiarity with MobileIron mobile device management

*Superior knowledge with installation and configuration of personal computers, phones and printers

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  This list will be used by the hiring agency to select employees. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online application is STRONGLY PREFERRED.  Please use Internet Explorer as your internet browser.  Google Chrome may not function properly.   If you do not have internet access you may mail your application to:  

Department of Budget and Management

Recruitment and Examination Division 

301 W. Preston St.,

Room 608

Baltimore, MD 21201 

If you have any questions about this recruitment, please call 410-767-4850. We will not consider information submitted after this date.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country 

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.