Casino Compliance Representative

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Open positions exist for work locations at the Horseshoe Casino in Baltimore City and the MGM Casino in Prince Georges County.

A Casino Compliance Representative is responsible for performing casino compliance duties at the Maryland Lottery licensed gaming facilities. Employees in this class are responsible for certifying revenue from the video lottery terminals, receiving complaints from the public, receiving shipments of State owned equipment, monitoring facility employees and vendors and ensuring that various aspects of the casino internal controls and security surveillance and responsible gaming plans are adhered to, perform licensing functions, fingerprinting of casino employment applicants, and ensure the integrity of the VLT gaming operation. In addition, employees in this class are responsible for conducting investigations, when warranted into the following: operation of the video lottery terminals, maintenance of the video lottery terminals and associated equipment and software and any other investigations the Lottery may deem necessary. The Casino Compliance Representative reports to the Casino Compliance Manager.

Employees in this position must be able to perform the following essential functions:

1. Certifying revenue from the Video Lottery Terminals (VLT).

2. Receiving complaints relative to casino operations from the public.

3. Receiving shipments of State-owned equipment.

4. Monitoring facility employees and vendors and ensuring that various aspects of the casino’s internal controls, security surveillance and responsible gaming plans are adhered to.

5. Performing licensing functions and ensuring the integrity of the VLT gaming operation.

6. Conducting investigation involving casino operation matters when warranted.

7. This position will be based out of either casino and will report to the Maryland Lottery and Gaming Control Agency headquarters in Baltimore when necessary.  Individuals must be willing to work all shifts. Employees in this classification are deemed essential employees and must report for work or remain at work during declared state of emergency conditions to support continued lottery and casino operations. Employees are subject to call-in 24 hours per day 7 days per week.

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.

Professional experience conducting investigations.

Experience conducting regulatory compliance within the gaming industry.

Excellent oral and written communication skills.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid  in the State of  Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Resumes will NOT be accepted in lieu of completing the online or paper application. Online application process is STRONGLY preferred. If online access is not available, submit a paper application and resume to:

Maryland Lottery and Gaming Control Agency

Attention: Nathan Warfield, Human Resources Director 1

800 Washington Boulevard, Suite 330

Baltimore, MD 21230

TTY Users: call via Maryland Relay

For information regarding this recruitment call 410-230-8764.

As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.