HUMAN SERVICE ADMINISTRATOR III

This is a Management Service position and serves at the pleasure of the Appointing Authority.

19

Department of Human Resources

Montgomery County Office of Child Support Enforcement

51 Monroe Street, Suite 811

Rockville MD 20850

This is a senior level manager position that provides professional, administrative and supervisory oversight in the management of both program and administrative operations of the Montgomery County Office of Child Support Enforcement (MCOCSE) division within the Department of Human Resources (DHR). This position's work is reviewed by the Director for the achievement of agency performance goals and improvement in operational efficiency and effectiveness while delivering quality customer service.

Researches, creates and analyzes statistical reports and data to identify program deficiencies; recommends program improvement based on statistical analysis and monitors processes; downloads and sorts by functional area and distributes mandated reports; acts as the agency liaison for IT initiatives with the LAN Administrator; provides customer service to both internal and external customers; assists the Director in providing administration, oversight, and personnel management to the child support program and related welfare reform initiatives adhering to Federal, State, and local laws, policies and regulations; creates, assesses, implements and re-engineers programs, policies, and procedures to meet customer needs and internal objectives; monitors and tracks performance of the establishment and enforcement teams; identifies problematic areas and makes recommendations for improvement; plans, directs, organizes, leads and coordinates the daily activates of both units to ensure compliance with Federal, State and local policies and procedure.

Exercises the full range of supervisory and administrative duties over assigned supervisors and staff; conducts and/or coordinates all relevant performance evaluations; recommends and/or initiates plans for employee performance improvement and employee development; makes recommendations to the Director regarding employee advancement; takes or recommends appropriate disciplinary actions as well as employee recognition; develops and implements in-house training programs for all program and legal staff as the need arises; and develops long and short range staffing plans and requests based on changes in the workload, vacancies, etc.

Participates in the development of the annual budget; recommends future budgetary needs for staff development, service contracts, equipment, and technical enhancements; assists in monitoring expenditures to ensure that resources are being utilized appropriately; assists in developing criteria and performance standards for service contracts; provides recommendations for the use and management of Federal incentive monies; and coordinates activities with CRA partners such as the Sheriff's Office and the Clerk of the Circuit Court.

Meets with representatives of partnering agencies to coordinate activities, to promote the work and mission of the agency including organizations at the Federal, State and local levels; attends national, regional, local conferences and workshops to enhance knowledge of current trends that affect the goals of the agency; and fosters effective working relationships with partnering agencies.

Coordinates the agency's efforts to manage the Child Support Enforcement System (CSES); identifies potential problems and communicates them to the appropriate department; serves on workgroups and committees to identify and resolve current problems to determine system enhancements due to regulations and/or laws changes; complies and analyzes statistical child support data; acts as the Lead Security Monitor for the office and coordinates with the Office of Technology and Human Services (OTHS) for resolution; and coordinates all training activity for MCOCSE.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years of which must have involved supervision of other employees or exercising responsibility for program development.

 Notes:

1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

 2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education, three (3) years of which must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS:

The ideal candidate will possess:

• Experience working in a Child Support Enforcement Program.
• Experience directing supervisors or managers.
• Experience in the development and implementation of human services program policies.
• Experience with personal computer, database and network systems (Child Support Enforcement System and Client Automated Resource and Eligibility System (CARES).
• Experience in identifying IT needs within a large agency.
• Experience in developing and monitoring a local budget.
• Ability to develop administrative procedures and to evaluate efficiency and effectiveness.

Please make sure that you provide sufficient information on your application to show that you meet the minimum qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be place on the employment (eligible) list for at least one year. If you are in the State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Salary Guidelines.

STATE OF MARYLAND BENEFITS

If you have any questions about this recruitment, please contact the Department of Human Resources at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated. This office with your approval, will verify your prior applicable work experience. In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded. Please clearly indicate your college degree and majors on your application. If selected for an interview, you will be required to bring an official transcript with you. For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to DHR/Employment Services Division, Attn: Janice Howard, 311 W. Saratoga Street, Baltimore MD 21201-3500. The paper application must be received by 5 p.m. close of business on the closing date of the recruitment. No postmarks will be accepted. The previous Maryland State application (MS-100) will no longer be accepted.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.