HUMAN SERVICE ADMINISTRATOR II

This recruitment has a selective qualification. Applicant must meet both the minimum and selective qualifications.

Five years of general experience in managing, planning, training, or consulting in the area of Family Investment.

18

Anne Arundel County Department of Social Services

Family Investment Administration

80 West St.

Annapolis MD 21401

This position directs the operations of the Quality Assurance Unit, which coordinates the Family Investment Administration (FIA) appeals process as it relates to the local department, performs FIA payment accuracy activity, tracks/reports local department responses to fraud investigations conducted by the Office of Inspector General (OIG), reports local department administrative disqualification activity to the OIG, monitors overpayment compliance, manages the  Child Care Subsidy and Program Access units, which are specialized case management units, and fulfills occasional requests from the local department for specific reports and data.

This position has the primary responsibility for providing expert knowledge and formulating FI Bureau policies and implementation procedures for all Family Investment Programs (Temporary Cash Assistance, Emergency Assistance to Families with Children and Welfare Avoidance Grants), Temporary Disability Assistance Program (TDAP), Public Assistance to Adults (PAA), Burial Assistance (BA), and Medical Assistance Programs (Families and Children, Pregnant Women and Children, Maryland Childrens Health Program, Aged Blind, and Disabled).  Provide monitoring and oversight to Appeals and Family Investment staff concerning payment accuracy strategies for FIA programs (Food Stamps, Temporary Cash Assistance and Medical Assistance), which includes monitoring the completion of Appeals accurately and timely, along with the PIRAMID Review System, Quality Control (QC) findings (for example QC16s and QC35s); provide local responses to the Department of Human Resources regarding quality control, Office of the Inspector General (OIG) concerning fraud investigations and administrative disqualification activity; and provide local responses to the Office of Administrative Hearings (OAH) concerning appeals. Research processes/procedures concerning FIA programs and program findings as requested by upper level staff; draft Standard Operating Procedures and other documents, Provide training to staff on agency policy as required by upper level staff; Coordinate and prepare corrective action plans for Food Stamp activity as required by DHR; coordinate and prepare monthly updates for Local Operations meetings, which includes but is not limited to compliance for all FIA programs. Provide oversight and guidance to ensure that eligibility determinations for the Program Access Team and Child Care Subsidy Team are completed timely and accurately. Perform personnel activity for supervised staff and provide personnel guidance to supervisory staff, as needed. To provide mass care and sheltering to surviving persons following a disaster affecting residents of Anne Arundel County and the State of Maryland, when necessary. These duties may include manning a shelter or assisting residents to file for assistance from Federal Emergency Management Agency (FEMA) or from State programs

Please describe in detail any job duties relating to the minimum qualifications stated and include any computer software experience (ex. Word, Excel, Access, etc.) used in each of the positions you held.

Applicant must meet both minimum qualification and selective qualification.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.

 Notes:

1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.

Five years of general experience in managing, planning, training, or consulting in the area of Family Investment.

Applicant must meet both the minimum and selective qualifications.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Kendra Young

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882; Email dhr.esu@maryland.gov. 

For questions concerning this position, please call 410-767-7316, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.