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ADMINISTRATIVE OFFICER I

Licensing Supervisor

Recruitment #17-002711-0006

Introduction

The licensing supervisor is a position in the Maryland Home Improvement Commission. Applicant should have strong written and communication skills, excellent interpersonal skills, with a demonstrated desire to serve the public. The willingness to assume unexpected responsibilities as required, and to effectively work in a fast-paced, high-intensity setting.

GRADE

13

LOCATION OF POSITION

500 N. Calvert Street, Baltimore, Maryland 21202

Main Purpose of Job

The main purpose of this position is to supervise the licensing approval process, including reviewing applications and determining if applicants are eligible for licensure based upon statutorily defined qualifications; review criminal convictions and credit reports and personal financial statements to determine eligibility; update database to maintain accurate licensing records; and hold bi-monthly workshops.

POSITION DUTIES

1. Perform final review of license applications to ensure approved applications meet the Commission's guidelines.

2. Supervise licensing review process and responds to inquires about the status of applications and licensing requirements.

3. Overseeing financial deposits for MHIC, including ensuring that manual deposits deposit forms are completed in an accurate and timely manner.

4. Host regularly scheduled workshops to orient individuals about the licensure requirements and process.

5. Complete weekly, monthly and quarterly reports and perform other assignments as directed by the Assistant Executive Director.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor's degree from an accredited four-year college or university.

Experience: One (I) year experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year to year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

The successful candidate should have excellent interpersonal and CUSTOMER SERVICE EXPERIENCE-both in person and over the phone-and must be able to quickly learn and understand the various types of licenses issued by the division.  Candidates must be able to operate effectively in a fast-paced, high intensity office environment where employees must be able to handle inquiries related to a variety of subjects with time and resource constraints. Experience with Microsoft Word and Excel or other word processing or database programs.  Experience interpreting law and working with a regulatory agency with one (1) year of supervisory experience is highly preferred.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of an unemployment Insurance overpayment and /or fraud.  Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for his recruitment.  All information concerning your qualifications must be submitted by closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted by the closing date.  Information submitted after this date will not be considered.

BENEFITS

FURTHER INSTRUCTIONS

Military Veterans may qualify for additional bonus points towards certification. A copy of your proof of eligibility (DD 214) for Veterans’ Credit must be in this office and completely verified before Veterans’ Credit will be approved.  Permanent State employees do not need to submit proof of eligibility for Veterans’ Credit. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: Ernestine Hyman 17-002711-0006
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

For additional information, please contact Ernestine Hyman at 410-230-6298.

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.