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PUBLIC DEFENDER INTAKE SPECIALIST I

Recruitment #17-002692-0005

Introduction

The Office of the Public Defender is a statewide independent agency charged with providing superior legal representation to indigent defendants. The agency’s vision is Justice, Fairness and Dignity for All. Employees are committed to the core values of culture of excellence, client centered representation, tenacious advocacy, and are united in achieving the agency’s mission.

The Office of the Public Defender is seeking detail oriented applicants with customer service and data entry skills that are able to work in a fast paced environment for full-time, entry level Public Defender Intake Specialist I positions in its Anne Arundel County office located in Annapolis. Regular travel to satellite offices located in the Annapolis and Glen Burnie District Courts will be required. The Public Defender Intake   Specialist I interviews indigent clients to obtain background and financial information to determine eligibility for public defender services. There will be significant client contact with indigent defendants and their families in office, court, detention center and/or state prison settings in order to provide and gather information. Travel between offices and detention center is required.

Bilingual, Spanish-speaking applicants are strongly encouraged to apply.

GRADE

8

LOCATION OF POSITION

Anne Arundel County – 1700 Margaret Avenue, Annapolis, MD 21401

Main Purpose of Job

The Public Defender Intake Specialist I, is the first interaction clients have with the Office of the Public Defender. Professionalism and people skills are a must. Intake Specialists will answer phones, enter data and interviews clients for information relevant to case files and to determine eligibility for representation by the Office of the Public Defender. Employees in this classification do not supervise.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.

Notes:

1. Additional experience interviewing persons for the purpose of obtaining background or financial information may be substituted on a year-for-year basis for the required education.

2. Sixty credit hours from an accredited college or university may be substituted for the required six months experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support  classifications or Compliance Inspection and Support  specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Proficiency in data entry and basic computer skills. Strong communication skills and experience working with arrested persons, attorneys law enforcement or courtroom personnel. Ability to perform simple arithmetic, multi-task and work in a fast paced work environment. Customer service experience and a strong interest in working with indigent defendants and their families. Knowledge of CJIS/JIS a plus. Bilingual, Spanish-speaking skills a plus.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be admitted to the examination for this classification. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, OR QUALIFIED and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.

FURTHER INSTRUCTIONS

Online applications preferred. Please fax all paper applications and questionnaires to (410) 333-8134.

Inquiries regarding applications and submitting paper applications can be directed to: Office of the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304, Baltimore, MD 21202; or by calling (410) 767-8503, toll free: 877-430-5187; TTY users call Maryland Relay Service 800-735-2258. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.