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ASSISTANT STATE COMPTROLLER II-Taxpayer Service Section Manager

Revenue Administration Division

Recruitment #17-002552-0001

Introduction

OPEN TO ALL QUALIFIED APPLICANTS

This is a Management Service position. The incumbent will serve at the pleasure of the Appointing Authority.

GRADE

20

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

The incumbent of this position will manage the Taxpayer Service Section of the Revenue Administration Division by providing taxpayers and tax preparers with excellent service while treating them with respect and understanding. This is accomplished through oversight of work performed by three main units, Call Center, Correspondence Unit and the Training Unit. This position reports directly to an Assistant Director of the Revenue Administration Division.

PLEASE NOTE: Must be willing and able to work overtime on Saturdays, holidays and other than normal work hours when needed.

MINIMUM QUALIFICATIONS

Education:  Possession of a Bachelor's Degree from an accredited four year college or university.

Experience:  Three years of experience working in a call center, customer service environment. Three years of this experience must have involved managerial experience.

NOTES: 

  1. Applicants may substitute additional experience as defined above on a year-for-year basis for the required education.  

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html  

DESIRED OR PREFERRED QUALIFICATIONS

  • Experience and knowledge of federal and Maryland state tax laws and forms.
  • Experience with Microsoft Office or comparable programs.
  • Excellent communication skills both verbal and written.
  • Ability to work under pressure or in situations where priorities change.
  • Demonstrate ability to motivate others to achieve high volume, high quality production.
  • Demonstrate ability to organize, lead and manage multiple functions and tasks.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience.  It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above, including a resume and unofficial copy of you college diploma or transcripts; however, resumes will not be accepted in lieu of completing the application.

Qualifying applicants are subject to an oral interview. Prior to appointment, the selected candidate must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country, and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last 4 digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: ahall2@comp.state.md.us

For Further Questions If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at ahall2@comp.state.md.us.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-6622 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.