ADMINISTRATIVE OFFICER III

15

750 E. Pratt Street, 16th Floor, Baltimore MD, 21202

The Business Operations Specialist is responsible for supporting the administration of Maryland Health Benefit Exchange Producer Authorization Program. This person will perform the operational review of applications submitted by producers (brokers) interested in selling health insurance plans offered on Maryland Health Connection (the Exchange). This person will perform follow up and outreach to producers regarding changes in policy, authorization status, training, and other critical communications. The Specialist is also charged with creating, administering, distributing, and updating various administrative, operational, technical, and financial reports relating to the authorization, training, renewal, payment, and sharing of producer data cross functional teams and across state agencies.

Review Producer Authorization Applications - Work with brokers to ensure that license is in good standing with the Maryland Insurance Administration.  Additionally, ensure all application information is received in order to start the authorization process by MHBE.

·          Notify producers of upcoming deadlines and authorization requirements

·         Notify producers when documents are missing or incomplete

·         Collect missing or incomplete information from the producers

·         Assist with developing training content

·         Track Authorization requirements and meet upcoming deadlines

 

Provide Producer Communications – Draft, edit, and disseminate essential communications to Authorized Producers and other stake holder partners

·         System Alerts

·         Policy Updates

·         Outreach Opportunities

·         Marketing, Training

·         New program initiatives

 

Producer Data Management – Provide sets of data regarding Authorized Producers to a range of stakeholders, capture and process changes to Producer data, perform statistical and operational analyses, maintain accurate records for partner agencies, particularly the Maryland Insurance Administrations.

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Three years experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

 2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.  

1. High level of technological proficiency, including working with large datasets and in Excel.  Ability to learn new software applications quickly and with little training, and to work in a number of different software applications at once.

2. Excellent verbal and written communication skills with a focus on customer service oriented and problem solving communication.

3. The ability to work with a high degree of initiative and self-reliance and to coordinate tasks with other team members.

4. Knowledge of the Affordable Care Act and implementing regulations.

5. Experience in the health insurance industry.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be required to complete a supplemental question.  Therefore, it is important that you provide complete and accurate information on your application.

STATE OF MARYLAND BENEFITS

 

Applications will not be accepted after the close of business on the closing date of the announcement. Resumes will NOT be accepted in lieu of completing the online or paper application. The online application process is STRONGLY preferred.  If online access is not available, you may submit a paper application, supplemental questionnaire and resume to:

Maryland Health Benefit Exchange

Attn: Shadrick Phillips, 

Email: shadrick.phillips1@maryland.gov

 750 E. Pratt Street, 16th Floor Baltimore, MD 21202

 TTY Users: call via Maryland Relay 1-800-735-2258

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.