ADMINISTRATIVE OFFICER III
Escalation Unit Team Supervisor
Recruitment #17-002247-0002
Department | MD Health Benefit Exchange |
---|---|
Date Opened | 1/9/2017 11:59:00 PM |
Filing Deadline | 1/24/2017 11:59:00 PM |
Salary | $41,358.00 - $65,827.00/year |
Employment Type |
Full-Time
|
HR Analyst | Shadrick Phillips |
Work Location |
Baltimore City
|
GRADE
LOCATION OF POSITION
Maryland Health Benefit Exchange
750 E. Pratt Street, 16th Floor
Baltimore, MD 21202
Main Purpose of Job
POSITION DUTIES
This position will be responsible for the following duties:
Administrator Oversight
- Directs the daily operations of the unit to ensure new issues are tracked, assigned, investigated and responded to in a timely fashion.
- Plans, organizes and supervises the work of 1 state employee and at times, contract employees.
- Evaluates efficiency of operations and develops, revises and recommends new policies, standards and workflow procedures for unit.
- Sets goals and deadlines and oversees workflow of the unit.
- Coordinates workflow with other units (IT, producer operation, plan services and multiple State agencies to facilitate issue resolution.
- Coordinates staff coverage for unit.
- Acts as liaison between IT and Operations for issue resolution.
Escalation Resolution
- Working with multiple stakeholders, resolves escalated 834 and IRN cases timely and professionally
- Ensures transmittal and/or resolution of Retro Medicaid and MA misenrollments and coverage cancellation requests
Communication / Reporting
- Prepares written communication as necessary to respond to escalated issues
- Maintains databases and reports on number and type of escalations
- Provides analysis on issues and helps determine root cause analysis
- Attends escalation resolution and work management meetings
Program Policy
- Utilizing knowledge gained through handling escalated cases and feedback from consumers and stakeholder, suggest and promote agency wide policy, standards and workflow procedures to eliminate issues and enhance agency systems and operations.
- Interprets and applies or oversees the application of agency policies, rules and regulations to accomplish unit work.
MINIMUM QUALIFICATIONS
Education: Possession of a bachelor's degree from an accredited four-year college or university.
Experience: Three years experience in administrative or professional work.
Notes:
1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned or non-commissioned officer involving staff work that included the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year to year basis for the required education and experience.
DESIRED OR PREFERRED QUALIFICATIONS
· Experience enrolling consumers in the Maryland Health Connection
· Prior supervisory experience
· Prior business analyst experience
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete a supplemental question. Therefore, it is important that you provide complete and accurate information on your application.
BENEFITS
FURTHER INSTRUCTIONS
Applications will not be accepted after the close of business on the closing date of the announcement. Resumes will NOT be accepted in lieu of completing the online or paper application. The online application process is STRONGLY preferred. If online access is not available, you may submit a paper application, supplemental questionnaire and resume to:
Maryland Health Benefit Exchange
Attn: Shadrick Phillips,
Email: shadrick.phillips1@maryland.gov
750 E. Pratt Street, 16th Floor Baltimore, MD 21202
TTY Users: call via Maryland Relay 1-800-735-2258
We thank our Veterans for their service to our country, and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.