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LICENSING & REGULATION INVESTIGATOR I

Contractual Position

Recruitment #17-002166-0001

Introduction

Occupational and Professional (O&P) Licensing Boards is currently accepting applications from qualified candidates for their Contractual position of Licensing and Regulation Investigator I within the Maryland Real Estate Commission Unit.

GRADE

10

LOCATION OF POSITION

500 North Calvert Street  Baltimore, Maryland 21202

Main Purpose of Job

The main purpose of this job is to gather facts, and to prepare investigative reports to aid in the resolution of complaints filed with the Maryland Real Estate Commission by consumers against real estate licenses. The position also requires providing testimony in administrative and/or civil hearings and on occasion testimony in criminal prosecutions.

POSITION DUTIES

This position serves as an investigator for the Real Estate Commission. This position investigates real estate complaints filed by consumers against real estate licensees, by using interview skills and techniques. Prepares a thorough written report of findings, responds to telephone inquiries and manages an investigative case load. Testifies at administrative, regulatory hearings, civil trials and criminal trials representing the Maryland Real Estate Commission. Maintains daily case logs, updates case files and database.

MINIMUM QUALIFICATIONS

Education: Graduation from a standard high school or possession of a state high school equivalence certificate.

Experience: One year of experience conducting investigations, which require obtaining and analyzing factual information and preparing reports of findings and conclusions for administrative or court hearings.

Note:

1. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support  classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Three sample reports, written by candidate, are required to be submitted with application.

Experience preparing and presenting ideas clearly and concisely using excellent communication skills via person to person, e-mail and/or telephone.

Experience testifying at Administrative, Civil and/or Criminal hearings.

Prior law enforcement experience desired.

Investigative experience highly preferred.

EXCELLENT CUSTOMER SERVICE EXPERIENCE

 

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Upon appointment, persons possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor, Licensing and Regulation will be required to put same in an “Inactive” status.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Failure to include all relevant education and experience on your application will result in your application being disqualified from further consideration.

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by DLLR for a period of one year.

BENEFITS

Contractual employees who works for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

FURTHER INSTRUCTIONS

Military Veterans may qualify for additional bonus points towards certification. A copy of your proof of eligibility (DD 214) for Veterans’ Credit must be in this office and completely verified before Veterans’ Credit will be approved.  Permanent State employees do not need to submit proof of eligibility for Veterans’ Credit. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: Ernestine Hyman (17-002166-0001)
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

Online applications are highly recommended, however the paper application may be submitted to DLLR, Recruitment and Selection Division, 1100 N. Eutaw Street, Room 101, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5101.

Should additional information regarding this recruitment be required, please contact Ernestine Hyman at 410-230-6298.

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.