ADMINISTRATIVE SPECIALIST III

INTERNAL RECRUITMENT – LIMITED TO CURRENT EMPLOYEES OF THE MARYLAND HIGHER EDUCATION COMMISSION

12

 

6 N. Liberty Street  10th fl

Baltimore, Maryland  21201

The Administrative Specialist position is responsible for providing support for the Office of Student Financial Assistance (OSFA) 20 plus financial aid programs for Maryland students. This position is responsible for a variety of duties ranging from the processing of applications, providing customer support, fielding incoming calls, responding to emails, processing a high volume of financial aid documents, and conducting document verification according to particular program guidelines. This position provides day-to-day program administration and subject matter expertise for the Guaranteed Access Grant scholarship program. These programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for regulation.

POSITION REQUIREMENTS: (Applicants must meet the Minimum Qualifications; and be a current employee of the Maryland Higher Education Commission)

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.

Desired Qualifications

The successful candidate will possess an associate’s degree or higher credential from an accredited college or university, and have experience working in a customer service/call center. The successful candidate will also have experience working in a fast-paced operational environment that is results driven.  Applicants should possess leadership capabilities, financial aid experience with a strong background in verification, excellent customer service skills, experience managing projects with multiple deadlines, and working collaboratively as part of a team.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

For education obtained outside the U.S., you will be required to provide proof of the equivalent American education by a foreign credential evaluation service.

The examination will consist of a rating of all candidates' education , training, and experience related to the requirements of this position.  therefore it is important that applicants provide complete and accurate information related to this position.

STATE OF MARYLAND BENEFITS

TO APPLY:  Submit application, and cover letter/resume (in one PDF or Word document) via Jobaps. Online applications are strongly preferred. Questions may be directed to Cheryl Murphy at Cheryl.murphy1@maryland.gov.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.