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Supports Planning Liaison (Closing date extended)

Recruitment #17-001905-0002


This position will provide guidance/technical assistance, develop and conduct trainings, and monitor the performance of the Medicaid Supports Planning staff at the local Area Agencies on Aging (AAA) statewide.  This position will ensure compliance with specific requirements of the Comprehensive Case Management and Supports Planning Services for Medicaid Long-Term Services and Supports Solicitation, and the policies and regulations for the Community First Choice (CFC), Community Options (CO) Waiver, Community Personal Assistance Services (CPAS), and Increased Community Services (ICS) programs.  

Candidates should have knowledge of federal and State policies and regulations governing home and community-based programs and services.  

Candidates should have strong organizational skills and be able function as a member of a team.   This position requires the ability to multi-task and work well under pressure, have strong written and oral communications skills, intermediate proficiency in Microsoft Excel, and excellent interpersonal and customer service skills.  

Statewide travel may be required.




301 W. Preston Street

Baltimore, MD  21201


Maintain a log of all inquiries and monitoring activities and document technical assistance provided, findings of non-compliance, and remediation efforts.

Monitor reports and inputs into a web-based tracking system to ensure compliance with relevant policies and procedures.

Perform site visits to provide technical assistance and training to supports planning staff.

Conduct annual onsite audits/reviews to ensure compliance with the requirements and applicable program policies and procedures.

Compile and submit a monthly report of technical assistance, training, and monitoring activities; and any finding(s) of non-compliance, requests for corrective actions, remediation efforts; note any trends and make recommendations for training and/or technical assistance. 

Co-locate on a monthly basis at the Department of Health and Mental Hygiene for ongoing training related to the oversight and monitoring of supports planning and to gain an in-depth knowledge of the requirements, policies, and procedures of Medicaid home and community-based programs and services. 


Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education. 


Three (3) years of experience working in a long-term services and supports program. 

One (1) year experience providing technical assistance and training. ·

One (1) year experience conducting oversight and monitoring activities.  


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

For education obtained outside  the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service.  This evaluation must be submitted with your application.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire by the closing date to:

Department of Budget and Management

Recruitment and Examination

301 W. Preston Street, Room 608  

Baltimore, MD  21201 

For more information regarding this recruitment, please call 410-767-2244.

TTY Users: call via Maryland  Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.