ADMINISTRATIVE SPECIALIST I

This is a recruitment for a contractual Administrative Specialist I in the Office of External Relations of the Public Service Commission.

10

6 Saint Paul Street

Baltimore, MD 21202

The main purpose of this position is to investigate, mediate and respond to consumer complaints filed by utility ratepayers against any of the gas, electric, telecommunications, water utilities or competitive suppliers authorized by the Public Service Commission to operate within the State of Maryland. Excellent communication skills, both written and oral, are essential.

Answer telephone calls and accept oral requests for payment plan or extensions from residential customers.

Remain familiar with current events pertaining to the energy industry including results of proceedings pending before the Commission, changes to COMAR or Maryland statute, tariff updates, and Commission rulings on cases coming from OER.

Maintain clear, comprehensive records of investigations so that it can be managed properly on appeal, if necessary.  This includes closing cases in a timely manner, and updating the OER database with all appropriate information related to the investigation.

Maintain a positive, professional relationship with representatives of the regulated utilities and the Commission.

Education: Completion of 60 credit hours at an accredited college or university.

Experience: None

Note:  

1. Candidates may substitute one year of experience in administrative or professional work for the required education, at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies  on a year to year basis for the required education and experience.

1-2 years of customer service experience

Computer experience using Microsoft Applications

Google Mail experience

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

If you have any questions about this recruitment, please call 410-767-4850.

Online applications are highly recommended. However, the paper application may be submitted to: DBM RED. 301 West Preston Street, Baltimore, Maryland 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment. No postmarks will be accepted. Incorrect application forms will not be accepted.  TTY Users: call via Maryland Relay. If you need to submit additional information, the preferred method is to upload. If unable to upload, please send to DBM/RED 301 W. Preston Street, Baltimore, MD 21201.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

“We thank our Veterans for their service to our country, and encourage them to apply”.