OFFICE CLERK I

This is a STATEWIDE recruitment to fill current and future Office Clerk I vacancies in the Maryland Department of Human Services.

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Our current vacancy is with the:

Cecil County Department of Social Services

Office of Home Energy Program

135 East High Street

Elkton, MD 21921

This position processes all energy program applications received by mail and in person; screens for crisis determination and assigns work flow for intake workers; tracks applicants by date to ensure applicants receive timely service; and assists the receptionist in daily operations of answering telephones, providing program information to the general public and receives verifications for intake workers.

Provides excellent customer service to both internal and external customers; processes mail-in applications; screens for crisis situations; contacts utility companies to request special handling in crisis situations; generates and mails eligibility notifications; assists receptionist in daily operations of answering telephones, provides program information to general public and receives verifications for intake workers and participates when called upon to provide support at a site designated by the local director and/or emergency operations manager during an emergency.

Please describe in detail any job duties relating to the minimum qualifications stated and include any computer software experience (ex. Word, Excel, Access, etc.) used in each of the positions you held.

Education: Completion of the eighth grade.

Experience: Six months experience performing clerical duties in an office environment.

Notes: 

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

1.  Experience in an office setting providing customer service to internal and external customers.

2.  Experience using Microsoft Office software.

3.  Experience handling confidential information.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Maryland Department of Human Services

Examination Services Unit

Attention: Leslie Wigfield

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882; Email leslie.wigfield@maryland.gov: Voice 410-767-7316, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.