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UNEMPLOYMENT INSURANCE CLAIM CENTER ASSOCIATE I (Internal Only)

Cumberland Claim

Recruitment #17-001115-0001

Introduction

The Maryland Department of Labor, Licensing and Regulation, Division of Unemployment Insurance (DUI) is accepting applications from qualified candidates for the position of UI Claim Center Associate I for the UI Cumberland Claim Center

GRADE

9

LOCATION OF POSITION

128 Baltimore Street

Cumberland, Maryland 21502

Main Purpose of Job

An Unemployment Insurance (UI) Claim Center Associate I is the intermediate level of work in a Claim Center within the Division of Unemployment Insurance involving obtaining detailed, technical information from claimants in order to establish and process unemployment insurance claims, and to detect potentially disqualifying unemployment insurance issues. Employees in this classification do not supervise.

POSITION DUTIES

Interviews claimants for unemployment insurance benefits, individually, by telephone and in group settings, to obtain and record demographic, wage and work information, including but not limited to severance and pension payments, medical documentation and disputed eligibility status and a variety of other issues

Analyzes information to determine the appropriate claim type for unemployment insurance benefits, including but not limited to: initial Maryland claims, interstate and intrastate claims, additional claims, reopen claims, transitional original claims,  combined wage claims, disputed wage claims, UCX claims for ex-service members, UCFE claims for federal employees, TRA claims for the Trade Readjustment Act, extended benefit claims, and DUA claims for Disaster Unemployment Assistance

Verifies eligibility and ensures prompt payment of benefits by completing required forms and enters data into the Maryland Automated Benefits System (MABS); Takes initial claims by the evaluation offact, detects eligibility issues and establishes those issues by entering data into MABS

Detects, clears and self serves outstanding penalties and determines when to cancel a claim;
Obtains work and wage information by interviewing claimants and employers and obtains the documentation required to establish an earnings record necessary to prepare a disputed claim;  Conducts Benefit Rights Interviews (BRI) to advise claimants of their rights and responsibilities under unemployment
insurance law;

Assists claimants on the inquiry line, in understanding the claims process and identifies technical problems;
Conducts Eligibility Review Interviews (ERI) to discuss continuing eligibility for benefits and re-employment assistance by interviewing claimants and examining their work search records for the purpose of evaluating work search efforts and developing a re-employment assistance plan. Identifies, investigates and resolves problems related to claims for unemployment insurance benefits using the MABS mainframe data system to ensure that individual claims for unemployment insurance benefits are kept up-to-date

Maintains electronic notepad and files on each unemployment insurance case in a complete manner according to established policy and procedures.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience in unemployment insurance claims taking; or gathering information used to render determinations related to unemployment insurance contributions.

Note: 1. Four years of general clerical experience may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Human Resources Management classifications or Human Resources Management specialty codes in the unemployment insurance claims or contributions field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Six (6) months of experience working with the MABS

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email  to felicia.ransome@maryland.gov or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 17-001115-0001
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.