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COMPUTER USER SUPPORT SPECIALIST II

Recruitment #17-000020-0002

Introduction

This is a State Contractual position specific recruitment for the State Board of Elections. This recruitment will be used to fill current and future vacancies for this position/function only. The resulting eligible list will be maintained for one year. Persons interested in future vacancies within this classification must re-apply.

GRADE

12

LOCATION OF POSITION

State Board of Elections

151 West Street, Suite 200

Annapolis, MD 21401

Main Purpose of Job

This position is responsible for the maintenance and support of Information Technology systems at the State Board of Elections(SBE)and the 24 Local Boards of Elections(LBEs). This position is responsible for providing Help Desk Level I support to SBE and LBE system users; loading data from the Voter Registration System in the 24 LBEs to the central state system; performing backup of SBE servers; and monitoring the local and wide area networks.

POSITION DUTIES

Work to image, configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment;

Configure, install, maintain and upgrade computer systems hardware and software; ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, audio visual systems, computer conferencing systems, application servers, and administrative systems;

Work with stakeholders to define instructional and business requirements for technology implementations; perform site surveys for facilities-related projects; participate in hardware and software reviews and recommend purchases/upgrades;

Analyze and make recommendations for hardware and software standardization; assist in projects to select, configure, and implement tools to be used by technology staff to manage client devices (PCs, MACs, Laptops, and mobile devices);

Act as lead in projects including, but not limited to facilities moves and reviewing/recommending hardware and software purchases/upgrades; utilize procedures to manage employee access to network and network resources; assist in projects to enhance supporting processes and systems;

Diagnose and resolve unique, non recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature; document procedures, standards, best practices, configurations, settings, checklists/installation sequences and back-out instructions;

Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the team's function; assist in training and orienting staff members on use of newer technology implementations; respond to all incoming service requests promptly, courteously and effectively;

Administer and maintain security of operating systems and other approved 3rd party installed applications; provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers, scanners, and storage devices;

Perform recovery procedures, scheduling and back-ups and performing the required weekly transfer of backup tapes for offsite storage; provide technical support to the organization's internal users of computer applications and hardware (e.g. PCs, servers, printers, and scanners);

Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintain a troubleshooting tracking log ensuring timely resolution of problems.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience responding to Help Desk calls from users of computer systems.

Notes:

1.  Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

1. Microsoft Support IT Professional (MCITP)

2. Microsoft Certified Solutions Expert (MCSE)

3. Microsoft Certified Solutions Associate (MSCA)

4. Experience with Google Apps or Google Suite

5. Security+

LIMITATIONS ON SELECTION

Limited to candidates willing to accept State Contractual employment in Anne Arundel county, Annapolis, MD

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire. The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience that is related to this position.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a temporary/contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: 

HR Recruitment

P.O. Box 6486

Annapolis, MD 21401-0486

For questions or to email additional information, please send to sylvial.brown@maryland.gov

To fax additional information, please fax to 410-974-5126.

Appropriate accommodations for individuals with disabilities are available upon request by contacting sylvial.brown@maryland.gov

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY Users: Call via Maryland Relay        



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.