INSURANCE SPECIALIST I **REPOSTED**

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

* This is a Special Appointment position that serves at the pleasure of the appointing authority.

The MIA is recruiting for an Insurance Specialist I in the Consumer Education and Advocacy Unit (CEAU).  An Insurance Specialist participates in various consumer outreach efforts including community events, shows, and visitations all over the state.  The position will set up and break down displays at the various events; pack, unpack and inventory brochures for scheduled events; make recommendations about other sites, shows and events and other ways to improve the MIA’s outreach to its constituencies.  The incumbent will also handle consumer complaints through the CEAU Rapid Response Program.  When complaints are received from consumers, the Insurance Specialist contacts the complainant, explains the program and obtains buy-in, and contacts the insurer to advise them of the complaint and obtain a response.  The ability to assist with MIA’s Disaster Response and Continuity of Operations is required.  The position also involves special physical demands such as the ability to lift 50 pounds.

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience in the insurance industry, including but not limited to acting as an agent, customer service representative, claims adjuster and/or underwriter is required; or one year of experience at the MIA as a complaint investigator. 

• Coursework at an accredited college or university is highly desired.
• Excellent organization, verbal and written communication skills.
• Familiarity with Maryland insurance laws and regulations.
• Ability to speak, read and write in Spanish is a plus.

If you have any questions about this recruitment, please contact the Maryland Insurance Administration at 410-468-2000.

For immediate consideration, please follow the instructions below:

 1.  Upload a cover letter and current professional resume, in one WORD or PDF file, at the "Resume" tab.

 2.  State your interest and salary requirements in your cover letter.

If you are unable to apply online, you may submit via mail.  Please be sure to include all documents listed above to ensure timely processing.

Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  16-009638-0001

St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.