CONTRACTUAL HOURLY

We are seeking dynamic individuals who excel at customer service and are proficient in internet base and computer software.

9998

Baltimore City

To work at SPS HelpDesk to assist employees with incoming calls and issues related to accessing or logging on the SPS Workday system. Candidates will function in a support role in the Division, and shall be able to work independently. Specifically, the employee will create HelpDesk tickets, walk employees through problem-solving process, follow up with employees to ensure issues have been resolved and document feedback from employees about the SPS Work system.

Education:  High School Diploma or equivalent

Experience:  Previous helpdesk support experience, current software application experience with Google, Excel, and Word.  Extensive experience researching materials using the internet, explaining processes to others, and interest in learning new software applications.

Excellent communication skills, verbal and written

Team Player Customer-focused, sense of urgency

Well organized, self-starter who eagerly approaches new challenges

Proven ability to keep confidence, handle confidential information and sensitive situations with tact and maturity

Proficient at intermediate level in MS Office including Word and Excel

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

CONTRACTUAL EMPLOYEE HEALTH BENEFITS

If you have any questions about this recruitment, please call 410-767-4850.

Online application process is STRONGLY preferred.  Job opportunities for these three vacancies are accessible through JobAps, the Statewide Recruitment, Examination and Applicant Tracking System.

This is a Position-Specific recruitment for vacancies with the Department of Budget and Management (DBM), Office of Personnel Services and Benefits (OPSB), Shared Services Division, 301 W Preston St., Baltimore, MD 21201.

First-time users can register for an account by selecting a position to apply for, choosing "I am a new user" at the bottom, then keying in the necessary fields.  Click here to apply.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

 
TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

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45 Calvert Street, Annapolis, MD 21401

300-301 West Preston Street, Baltimore, MD  21201

Toll Free (800) 705-3493