**RE-POST** IT FUNCTIONAL ANALYST II

WE ARE PUBLIC SAFETY. STAND STRONG WITH US.

16

Maryland Police and Correctional Training Commission

6852 4th Street, Sykesville, MD 21784

The selected candidate will perform the functions directly related to IT Desktop support, providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems, workflows, and processes. The position trains laws enforcement, correctional and civilian staff on various computer applications in order to meet the business requirements of the Department. The trainer is responsible for learning all the features and functionality of various software applications, including but not limited to Microsoft Office products, Google Mail, and various other applications utilized by the MD DPSCS and client agencies.

Desktop Support

• Troubleshoot computer hardware and software problems.
• Troubleshoot classroom audio-visual equipment.
• Assist end-users with hardware and software installations and configurations.
• Other duties, as assigned

Provide Training on the Features and Functionality of Software Applications

• Conduct formal classroom training and one-on-one training for all DPSCS staff and client agencies on Microsoft software (i.e. Word, Excel, Power Point, Access, Outlook).
• Conduct formal classroom training and one-on-one training and analysis of specific technical needs of users following deployment of new hardware and/or software by DPSCS and/or PCTC's Technical Services unit

Education: Bachelor’s degree from an accredited college or university in Education or  Information Technology  or other related field with specific coursework in the structure and use of automated information systems.

• In order to meet this educational requirement an unofficial copy of your transcript must accompany your application.
• For education obtained outside the United States, you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. This evaluation must be submitted with your application.

Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes: 

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

Preferred/ Desired Qualifications:

• A+ Certifications
• Formal experience teaching / training on various computer systems

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. You must meet the minimum qualifications (and selective qualifications, if applicable) to be considered. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. This evaluation must be submitted with your application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Resumes may not be submitted in lieu of completing the employment application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You will be required to complete a supplemental questionnaire. Therefore, it is important that you provide complete and accurate information on your application.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. If you need to submit additional information, the preferred method is to upload your document(s) by electronic means with the submission of your application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with the following : each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SS#). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

ONLINE APPLICATIONS ARE HIGHLY RECOMMENDED, however a paper application may be submitted to:

HRSD-Recruitment & Examination

ATTN: M. Cooper-Stokes

6776 Reisterstown Road, Suite 309 Baltimore, MD 21215

For more information, please call 410-585-3410.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.