ADMINISTRATIVE PROGRAM MANAGER II

750 E. Pratt Street, 16^th Floor, Baltimore, MD 21202

The Manager of Broker Services / Producer Operations is responsible for oversight of relationships with authorized agents/brokers to ensure continual satisfaction, training, compliance and long-term participation with the Exchange.  Meets regularly with agent/broker trade associations and brokers to discuss partnership and performance issues. Provides training on Exchange policies and procedures. Updates internal Exchange stakeholders as appropriate.  Provide daily management of all Broker Services functions including:

·   Authorization of new agents & brokers

·   Management of relationships and support of authorized agents & brokers

·   Training of agents and brokers (in conjunction with Marketing & Outreach)

·   Retention of authorized agents/brokers

·   Recommendations for increased functionality for producers in the marketplace website

Oversee and develop programs to encourage authorization and re-authorization of new agents & brokers as sellers of exchange plans. 

Manage relationships with authorized Exchange insurance agents & brokers to ensure long-term participation with the Exchange.  Provide support to agents and brokers

·   Participate in and/or facilitate meetings with Broker Council, trade associations and

·   Respond to agents & brokers to ensure they have full understanding of their role, Exchange product offering, tools and policies/procedures for authorization. 

Monitor and report on agent & broker key areas including (but not limited to):

• Agent/broker appointment status with carriers
• Volume of exchange authorized Agents/brokers
• Performance of authorized Agents/brokers
• Compliance Agents/brokers
• Support of producers by call center operations and escalated cases team

 Manage Business Operations staff responsible for Agent/broker data management.

Education: Possession of a bachelor's degree from an accredited four-year college or university.

Experience: Five years’ experience as an Insurance Broker or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned or non- officer involving staff work that included the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year to year basis for the required education and experience.(up to 4 years of education) and (2 years of experience).

1. High level of technological proficiency, including working with large datasets and in Excel.  Ability to learn new software applications quickly and with little training, and to work in a number of different software applications at once.

2. Excellent verbal and written communication skills with a focus on customer service oriented and problem solving communication.

3. The ability to work with a high degree of initiative and self-reliance and to coordinate tasks with other team members.

4. Knowledge of the Affordable Care Act and implementing regulations.

5. Experience in the health insurance industry.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be required to complete a supplemental question.  Therefore, it is important that you provide complete and accurate information on your application.

Applications will not be accepted after the close of business on the closing date of the announcement. Resumes will NOT be accepted in lieu of completing the online or paper application. The online application process is STRONGLY preferred.  If online access is not available, you may submit a paper application, supplemental questionnaire and resume to:

Maryland Health Benefit Exchange

Attn: Shadrick Phillips, 

Email: shadrick.phillips1@maryland.gov

 750 E. Pratt Street, 16th Floor Baltimore, MD 21202

 TTY Users: call via Maryland Relay 1-800-735-2258

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.