COMPUTER NETWORK SPECIALIST MANAGER

OPEN TO ALL QUALIFIED APPLICANTS

This is a Management Service position.  The incumbent will serve at the pleasure of the Appointing Authority.

The Comptroller of Maryland's Information Technology Division's Client Services team is looking for an individual with initiative, autonomy, and ability to fill our Client Services Manager's position. This individual will be responsible for managing and further developing customer support, customer relationships, as well as educating them on our services. Additionally, the Client Services Manager will partner with a variety of teams internally to ensure end user/client satisfaction This individual will be part of a team but act as single point of contact for daily client support of mission-critical end user devices and desktop software components supporting the Agency's Annapolis, MD office.

PLEASE NOTE:  All ITD employees are available for on-call support. As such, this position is required to occasionally work an off-hour schedule, weekdays prior to 7:30 a.m. and / or after 5:00 p.m., weekends, and holidays.

Education: A minimum of a  Bachelor’s Degree or equivalent experience or advanced Degree in Information Technology, Computer Science or related field.

Experience: A minimum of 4 years of client services/technical support experience in a client facing role required.

 ** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

• 2 years experience Basic OS X command line tools.
• 3 years experience in supporting Networked printers.

• Excellent communication and client presentation skills; verbal, written, and telephone.
• Ability to present ideas in user-friendly language to non-technical staff and users.
• Strong knowledge of Windows  2008 and 2012 operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Understanding of industry's best practices.
• Ability to continuously improve process, procedures and focus on efficiency.
• A/V experience (e.g. projectors and TVs,

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. The examination will consist of a rating of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

Veterans

We thank our Veterans for their service to our country, and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

1. First and Last Name
2. Recruitment Number (located at the top of the bulletin)
3. The last 4 digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only

Email: ahall2@comp.state.md.us

For Further Questions

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at ahall2@comp.state.md.us.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-6622 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.