COMPUTER NETWORK SPECIALIST II

 

WE ARE PUBLIC SAFETY. STAND STRONG WITH US.

This is a position specific recruitment for the Department of Public Safety & Correctional Services (DPSCS). The resulting eligible list will be used to fill current and future permanent and contractual recruitments for the Department of Public Safety & Correctional Services (DPSCS). Applicants certified to this list will remain eligible for one year.

17

6776 Reisterstown Rd, Baltimore, MD 21215

The main purpose of this position is to plan, integrate, operate and maintain the local and wide area networks, which includes  all  agencies that falls under the jurisdiction of the Department of Public Safety and Correctional Services.

The primary responsibility of this position is to provide support to and assist the staff of the ITCD Desktop Support Team. This position may also be required to perform special projects to meet departmental needs as deemed necessary by the CIO, and ITCD. This position may be called upon to test and implement LAN and WAN changes.

• Desktop Administration                
  • Install, configures and maintains client machines                
  •  Monitors and optimizes network performance
  • Troubleshoots desktop client related problems
• Resolving User Technical Issues and Problems                
  • Receives trouble tickets from Call center trouble tracking system                
  • Log Pertinent call information into
  • Remedy tracking system to ensure proper documentation of issue/problem               
•  Design Networks and LAN’s                
  • Meets with Users to define networking requirements                
  •  Create network/LAN Layouts, schematics, and/or other per tenant design document
  • Document all hardware and software requirements necessary to meet user network/LAN requirements
• System Performance Measurement
  • Reviews all pertinent LAN log files to identify any process/data error conditions recorded in order to determine steps for resolution
  • Analyzes the severity of any errors found in the log to determine resolution priority Inquires with user functional areas to ascertain status of users’ systems and/or response times
• Hardware and Software Configuration
  • Under the guidance of the Desktop manager-Installs/replaces PC hardware components to meet standard LAN hardware specification to ensure optimum network, workstation and/or sever and/or standalone PC performance
• Problem Identification                
  • Receive trouble ticket from Remedy tracking system                
  • Log pertinent call information into remedy tracking system to ensure proper documentation of problem/s                
  • Discuss with user circumstance and/or symptoms of problem in order to determine proper course of action to obtain resolution  

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university. In order to meet this educational requirement an unofficial copy of your transcript must accompany your application.    

For education obtained outside the United States, you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. This evaluation must be submitted with your application.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.  

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.    

2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.    

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.    

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.  

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.  

**IF YOU ARE CLAIMING EDUCATIONAL SUBSTITUTIONS AN UNOFFICIAL COPY OF YOUR TRANSCRIPT MUST ACCOMPANY YOUR APPLICATION. ** 

Preferred / Desired Qualifications

• Experience administering Symantec Endpoint protection
• Experience administering Microsoft (MS) Group Policy
• Strong customer service skills, written and verbal communication skills

All persons who meet the minimum and selective qualification will be approved on the certification list and will be placed on the employment (eligible) list for at least one year.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 

STATE OF MARYLAND BENEFITS

 

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. If you need to submit additional information, the preferred method is to upload your document(s) by electronic means with the submission of your application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with the following : each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SSN#). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

ONLINE APPLICATIONS ARE HIGHLY RECOMMENDED, however a paper application may be submitted to:

HRSD-Recruitment & Examination

ATTN: Thomasine Johnson

6776 Reisterstown Road, Suite 309 Baltimore, MD 21215

For more information, please email: thomasine.johnson@maryland.gov 

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.