HUMAN SERVICE SPECIALIST IV

Limited to current employees of the Maryland State Department of Human Resources, Family Investment Administration.

This recruitment has selective and minimum qualifications.  Applicants must meet both the selective and minimum qualifications for approval.

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Department of Human Resources, Family Investment Administration

Bureau of Systems Development and Management 

311 W. Saratoga Street

Baltimore, MD 21201-3500

This position functions as a Program and Systems Analyst within the Department of Human Resources (DHR), Family Investment Administration (FIA), Bureau of Systems Development and Management, Office of Operations. The incumbent in this position participates in various aspects of systems operations, including but not limited to updating the parameters of Clients Automated Resources and Eligibility System (CARES) and myDHR systems; processes and reconciles records in the Health Benefit Exchange (HBX) and Interim Data Base (IDB) and reviews business requirements and design documents.

Designs, develops, tests, implements and maintains automated systems such as the HBX and DHR systems in accordance with Federal and State rules and regulations including the implementation of future enhancements;

Evaluates proposed design changes to ensure compliance with State and Federal statutes; designs and evaluates program solutions according to policy; participates in various aspects of systems operations (HBX, myDHR, CARES, WORKS, IDB and other systems development projects;

Collaborates with OTHS System Security staff to reset system passwords;

Completes, submits forms and correspondence related to security system access;

Develops procedures for the Local Departments of Social Services as Federal and State Health Care Reform and Welfare Reform changes are mandated in the use of the automated systems and their impact on local workflow including designing, developing, and training on new or existing procedures;

Maintains expert, working knowledge of all Family Investment programs in order to assess system impact of changes and prepares procedural material for creating and updating program manuals;

Responds to inquiries regarding aspects of the programs; provides leadership and represents the Department on task forces and work groups; participates in the development/writing of Request for Proposals (RFP); prepares reports and evaluates programs; and monitors deliverables and spending on contracts.

IMPORTANT, PLEASE READ: You must possess the minimum qualifications and selective qualification listed below to be approved for this recruitment.

Please describe in detail any job duties relating to the minimum qualifications stated and include any computer software experience (Ex. Word, Excel, Access, etc.) used in each of the positions you held. 

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education. 

One year experience in a Family Investment Program using systems, such as:  Clients' Automated Resources and Eligibility System (CARES), myDHR, WORKS, Electronic Payment Processing and Information Control (EPPIC), Electronic Case Management System (ECMS) or systems used to administer health benefits (Health Benefit Exchange (HBX), Interim Data Base (IDB), Maryland Medicaid Information System (MMIS).

IMPORTANT, PLEASE READ:  You must possess this selective qualification to be approved for this recruitment. There are no substitutions available for this experience.

Detailed knowledge of rules, policy regulations and procedures for Family Investment Programs. Detailed knowledge of the systems used to administer the Family Investment Programs (CARES, myDHR, WORKS, EPPIC, ECMS, etc).

Knowledge of systems used to administer health benefits (HBX, IDB and MMIS)Knowledge of user testing.

Ability to understand the Department of Human Resources agency's purpose, programs, organization and procedures. Ability to write and communicate effectively.

Limited to current employees of the Maryland State Department of Human Resources, Family Investment Administration.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred. 

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Moses Devaprakasam

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

The paper application must be received by 5 PM on the closing date for the recruitment. 

Or, email:  dhr.esu@maryland.gov; assistance via phone: 410-767-7414. 

Do not submit unsolicited documentation. TTY Users: call via Maryland Relay, 1-800-925-4434.

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.